Member Services Representative

Excel Fitness; Richardson, Northern (TX, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Excel Fitness in Richardson, TX is seeking a part-time team member to ensure a clean, welcoming club environment and assist with memberships, promotions, and everyday operations.

You will engage with members, operate the Planet Fitness app, and participate in training to uphold safety and policy standards. This role emphasizes teamwork and reliable shift performance.

Qualifications

• Must be at least 18 years of age.
• Will become CPR and AED certified if not already.
• Comfortable standing for long periods.
• Great communication with internal and external customers.
• Team-oriented, motivated, and well-organized.
• Proficient in Microsoft Office and using a computer.
• Familiar with Planet Fitness brand and operational requirements.

Responsibilities

• Perform duties during assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness app use, content, and updates.
• Operate safely and efficiently after training.
• Conduct club audits to ensure presentation and standards.
• Walkarounds and complete cleaning tasks with re-inspection.
• Utilize POS to assist members with drinks and merchandise.
• Ensure members follow company policies and guidelines.
• Provide a safe and secure environment for all members.
• Communicate with members and deliver high-level service.
• Stock retail and janitorial items for the shift.
• Adhere to company standards and resolve day-to-day issues.
• Audit inventory and coordinate with GM/AM/Shift Lead on orders.
• Stay updated on required certifications and training.
• Participate in team meetings and assist promotions.

Skills

Communication

Team orientation

Problem solving

Microsoft Office

Computer literacy

Brand & culture familiarity

Education

CPR and AED Certification

Tools

Microsoft Office

Job description

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and holding up to Excel standard.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Utilize point of sale for members to purchase drinks and merchandise items
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of customer service.
• Stocking retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day customer issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Staying up to date on all required certifications and training courses.
• Participating in team meetings.
• Communicating with, promoting, touring, and assisting prospects and potential members.
• Assisting the General Manager and Assistant Manager with club membership promotions, training, and implementation of any operational strategies.
• Ensuring the club complies with all state and federal laws and insurance requirements.
• Operating and assisting applicable members with the use of equipment, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Qualifications

• Must be at least 18 years of age.
• Team member will become CPR and AED Certified, if not already.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers and vacuums. The noise level in the club environment may be loud on a regular basis regular basis.

Physical Demands

The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.

• Regularly required to talk or hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
• Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This will be a part-time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA.

Scheduled work hours per week may be between 1-29 hours, dependent on business needs. This position may work outside of normal business hours to include evenings and weekends as needed. These hours are subject to change at any time dependent on business needs.

Travel

0% travel is expected for this position.

EEO Statement

Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.