Member Services Representative

BayPort Credit Union; Hampton (VA); On-site; USD 32,000 - 40,000; Full time

Job summary

BayPort Credit Union in Hampton, VA seeks a friendly Member Service Associate to greet members, explain eligibility and account options, and process new accounts and loans. You will handle transfers, payments, and various requests with accuracy and courtesy. Strong cash handling and customer service skills are essential for success.

Previous teller or member service experience is preferred, with proficiency in PC-based systems and a commitment to BayPort’s core values. This role is on-site.

Qualifications

• Experience in teller or member service roles preferred.
• Knowledge of cash handling procedures and customer service standards.
• Ability to operate standard office equipment and PC-based systems.

Responsibilities

• Greet members and visitors professionally and provide information on services.
• Open new accounts and assist with loans, IRA’s, and certificates as needed.
• Process transfers, payments, and other member requests accurately and timely.
• Cross-sell credit union products aligned with member needs.

Skills

Customer service

Cash handling

Attention to detail

Communication

PC skills

Education

High school diploma or equivalent

Tools

POS system

Check imaging equipment

Job description

The primary purpose of this position is to provide quality service to the Credit Union members. This is accomplished by serving as a liaison between the member and the credit union; greeting and welcoming credit union members in a professional and timely manner; providing information to current as well as prospective members on membership eligibility, account types, loan products and any other services the Credit Union offers. Other duties include opening new accounts for members to include but not limited to loans, IRA’s, and certificates; resolving problems with members’ accounts, interviewing loan applicants, processing loan requests, responding to members’ requests in a timely, professional manner and performing other duties as requested.

ESSENTIAL FUNCTIONS AND SUPPORTING DUTIES:

• Greets and welcomes credit union members and visitors in a professional and timely manner
• Provides information to current and prospective members on membership eligibility, account types, loan products, and any other services the Credit Union offer
• Communicates information in-person, via email, other written correspondence, and over the telephone to future and current members regarding credit union services or policies.
• Handles varying requests from members for transfers of shares to loan payments, share withdrawals, check requests, share certificate transactions, line of credit advances, and any other requests received.
• Provides information regarding first mortgage loans and applications; conducting the following for second mortgage and loan products: interviewing loan applicants, explaining conditional loan approvals and denials, reviewing loan applications, processing loan requests according to approval and/or loan stipulations with the respective interest rates and terms.
• Contacts members to follow up on loan requests; educates members on Loan Protection Products and action steps and quotes total loan payments to include Loan Protection Products and action steps and quotes total loan payments to include Loan Protection Products
• Identifies opportunities to cross-sell credit union products and services based on member needs, thereby contributing to the credit union's growth and member satisfaction.

QUALIFICATIONS AND REQUIREMENTS:

Required Knowledge: Knowledge of general credit union operational procedures to include cash handling, teller job-related duties, member services and loan processes and procedures.

Required Education: Education up to the equivalent of a four-year high school education.

Required Experience: Previous teller experience or member service experience is required.

Skills/Abilities:

• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Accurate cash handling skills, ability to operate a PC, adding machine, credit card and check image equipment, calculator, and other job-related office equipment.
• Strong customer service skills to include telephone skills, well-organized and attentive to detail.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.