Member Services Representative

MAC Federal Credit Union; Fairbanks (AK); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

401K retirement with up to 5% match

Employee referral bonus

PTO accrual based on hours worked

Flexible scheduling

Tuition assistance

Job summary

A local financial institution in Fairbanks is seeking a Member Service Representative I, II to join their team. This full-time position focuses on building personal connections with members while assisting them with inquiries and transactions. Applicants should have a high school education and 1-3 years of relevant experience. The role involves providing prompt and accurate service, maintaining confidentiality, and adhering to regulatory standards. This position offers competitive wages and various benefits.

Qualifications

• 1 to 3 years of experience in a similar role.
• Skilled in conflict resolution and building relationships.
• Must maintain confidentiality regarding Credit Union operations.

Responsibilities

• Adhere to policies and regulations.
• Provide prompt, courteous service to members.
• Assist members with transactions and inquiries.

Skills

Interpersonal skills

General office equipment

Basic knowledge of teller procedures

Education

High school education or GED

Tools

Microsoft products

Calculators

Computers

Job description

MAC Federal Credit Union provided pay range

This range is provided by MAC Federal Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.77/yr - $23.00/yr

Job Title: Member Service Representative I, II - Full time in branch

Reports to: Branch Manager

Salary: $19.00 - $23.00 Depending on skills and experience

Purpose

This position is responsible for building personal connections with potential new and existing members of the credit union. Bring the MAC FCU brand to life by identifying service and product needs. This role acts as an integral subsequent touch point and will be expected to assist members with their inquiries in an accurate, professional, and timely manner.

Duties and Responsibilities

• Adhere to MAC FCU policy and procedure as well as all federal, state, and government regulations and guidelines.
• Professionally initiate contact with members with prompt, efficient, courteous, and professional service.
• Manage the transfer of information by researching member requests.
• Maintain a working knowledge of member-facing departments to respond to member requests and inquiries.
• Assist members with completing transactions and services with basic teller functions: cash in/out, deposits, withdrawals, cash checks, make Cashier’s Checks, and run cash advances.
• Maintain knowledge of all primary deposit and lending products and services. Cross-sell products and services and educate members on the use of remote services.
• Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
• To attain Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service.
• The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Qualifications

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills: General office equipment such as calculators, Microsoft products, computers, photocopiers, telephones, and scanners. Includes the ability to operate coin counting and cash counting machines. Basic knowledge of established teller procedures and policies. Understanding of Credit Union operations. Maintains confidentiality related to Credit Union operations and work-related information.

Benefits and Compensation

• Competitive wages depend on experience (DOE)
• 401K retirement and up to 5% match after one year of employment
• Employee referral bonus
• PTO accrual per hours worked
• Flexible Float PTO
• Tuition Assistance/Professional Development
• Flexible Scheduling
• Saturday shift differential of $3.50 per hour worked

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other