Member Services Representative

Crunch Fitness - Fit Fusion LLC; Algonquin (IL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Crunch Fitness - Fit Fusion LLC is seeking a friendly Member Services Representative to join our front desk team. You will greet members, assist with memberships, retail, tanning product sales, and promote benefits while delivering a warm, efficient member experience at the Algonquin gym.

Ideal candidates have at least 1 year in a service role, strong communication skills, and a customer-first attitude. CPR/AED certification is required within 30 days of hire; lifting up to 50 lb is part of

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively in reading and writing.
• Strong customer service orientation.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Greet members and guests with a focus on engagement and retention.
• Assist with membership, retail and tanning product sales.
• Promote membership privileges including tanning, group fitness, small group training and childcare.
• Handle new member enrollment.
• Check in members per procedures and resolve check-in alerts.
• Answer phones courteously and professionally.
• Communicate events to members and guests.
• Forward member requests to a manager.
• Maintain a professional and courteous disposition.
• Be an expert in club facilities, services, programs and hours.
• Keep work area clean and organized.
• Navigate all front desk stations including check-in, Relax & Recover, guest services and sales.
• Perform opening and closing duties.

Skills

Customer service orientation

Communication skills

CPR/AED certification

Job description

Member Service Representative | Fit Fusion

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement

Overview

The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.