Member Services Rep Part Time Weekend Overnight

First National Bankers Bank; Youngstown (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a motivated Member Services Representative for a part-time weekend overnight role. This position is crucial in delivering exceptional customer service to members and guests, ensuring a welcoming environment. The ideal candidate will possess strong interpersonal skills, a positive attitude, and the ability to handle various responsibilities, including front desk activities and club maintenance. In addition to a supportive work culture, the role offers various benefits, including medical insurance and paid time off, making it an exciting opportunity for those looking to contribute to a vibrant community.

Benefits

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

Retirement Plans (401K and Roth)

Flexible Spending Accounts

Qualifications

• Exceptional customer service skills with a positive attitude.
• Prior customer service experience preferred.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Maintain cleanliness of the front desk and lobby areas.

Skills

Customer Service

Bilingual (English/Spanish)

CPR/AED Certification

Reliability

Education

High School diploma/GED

Tools

Point of Sale (POS) System

Job description

Join to apply for the Member Services Rep Part Time Weekend Overnight role at First National Bankers Bank

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Join to apply for the Member Services Rep Part Time Weekend Overnight role at First National Bankers Bank

Position: Member Services Rep - Part Time - Weekend/Overnight

We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Some of your responsibilities will include:

1. Customer Service/Front Desk Activities:
   • Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
   • Answer phones in a friendly manner and assist callers with a variety of questions.
   • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
   • Respond to member questions and concerns in a timely and professional manner.
   • Conduct beverage or merchandise purchases on the point of sale system.
   • Utilize POS system to assist with new membership cards, change of address, and billing or payment questions.
2. Club Cleanliness and Maintenance:
   • Keep the front desk area and lobby clean and orderly.
   • Perform regular facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
   • Clean all exercise equipment and tanning beds regularly.
   • Maintain restroom and wet area cleanliness and stock supplies.
3. Qualifications & Requirements:
   • Applicants for overnight positions must submit to a 7-year criminal background check within the first week of hire. Continued employment depends on satisfactory results.
   • Exceptional customer service skills; ability to interact positively and professionally with members and co-workers.
   • Prior customer service experience preferred.
   • Must be 18 years or older.
   • High School diploma/GED required.
   • Upbeat, positive, and professional attitude.
   • Punctuality and reliability are essential.
   • Obtain and maintain CPR/AED Certification and be physically able to perform CPR/AED in emergencies.
4. Physical Demands/Requirements:
   • Stand, walk, and perform physical activities such as stooping, bending, and lifting (up to 50 lbs).
   • Talk continuously during shifts.
   • Maintain the ability to administer CPR if needed.
   • Good vision and hearing, with or without correction.
5. Why join Planet Fitness?

• Contribute to creating a healthier planet.
• Work with talented, dynamic professionals.

Additional Benefits:

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• Retirement Plans (401K and Roth)
• Flexible Spending Accounts
• Insurance options

Note: We participate in E-Verify for all Utah locations. Employees at franchise locations are employed by the franchisee, not PFHQ, and employment terms are managed by the franchisee in compliance with law.