Member Services Rep

Planet Fitness-United Fitness Partners; Birmingham (AL); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

PF Black Card membership

Job summary

Planet Fitness in Birmingham, AL is seeking a dedicated Member Services Representative. You will welcome members, assist them in achieving fitness goals, and help maintain a clean, inviting club environment.

Responsibilities include promoting Black Card amenities, supporting desk duties, and encouraging member engagement. Must be 18+, dependable, and able to lift up to 50 lbs. This role offers growth within a supportive, judgment-free culture.

Qualifications

• Must be at least 18 years old.
• Passion for helping others.
• Ability to stand, walk, bend, reach, and lift up to 50 lbs.
• On-time dependability and reliable attendance.

Responsibilities

• Provide members with an unprecedented experience and assist them with fitness goals.
• Create a welcoming, helpful environment at the welcome desk.
• Promote club amenities and services, including Black Card benefits.
• Assist with member check-in, tours, enrollment, and general club operations.
• Maintain a clean, organized club space and friendly atmosphere.

Skills

Passion for helping others

Dependable

Stamina for physical tasks

Education

HS diploma or GED

Job description

Job Details

Location: Birmingham, AL 35206

Mission Statement

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment‑free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong!

Organization Overview

• Title: Member Services Representative
• Reports To: Club Manager
• FLSA Classification: Non‑Exempt

The Opportunity

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. You must be self‑motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!

What You’ll Be Doing

• Provide members with an unprecedented experience and encourage them in achieving their fitness goals.
• Create “raving fans” by delivering +1% customer service and continually engaging members.
• Maintain a super clean club environment, which members value.
• Find new and current members to join the fitness trainer in fitness classes.
• Introduce new and existing members to our Black Card amenities.
• Assist at the welcome desk with member check‑in, greetings, farewells, tours, enrollment, and other club responsibilities.
• Be a leader, be passionate, love what you do, have fun, and invite members to do the same.
• Work a variable schedule that may involve any hours of operation, including weekends and holidays.
• Receive competitive salaries, PF Black Card membership, and opportunities for growth.

Qualifications

• Birthdate that confirms you are a minimum of 18 years of age.
• Passion for helping others.
• Understanding of physical demands may involve but are not limited to communicating, standing, walking, bending, lifting up to 50 lbs, reaching, climbing, balancing, kneeling, and handling potentially hazardous chemicals.
• On‑time dependability because you know people are counting on you.
• High School diploma or GED equivalent.

Physical Demands

• Must be able to occasionally lift, push, or pull at least 50 lbs.
• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist, or crouch.