Member Services & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; New Iberia (LA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and one family member or friend

Employee Appreciation Program

Advancement Opportunities

Dollars for Scholars Program

Short Term Disability Insurance

Critical Illness Insurance

Accident Insurance

Pet Insurance

HSA

Job summary

An established industry player is seeking a Customer Service Representative to create a welcoming environment for members and guests. In this role, you will be responsible for new member sales and ensuring a positive experience through exceptional customer service. Your duties will include greeting potential members, managing front desk tasks, and addressing member inquiries. This position offers a chance to be part of a supportive team that values your contributions and provides opportunities for growth. If you have a passion for fitness and helping others, this is the perfect opportunity for you to thrive in a dynamic environment.

Qualifications

• Strong customer service skills and basic computer proficiency required.
• Ability to communicate effectively and solve problems.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk tasks including check-ins and answering calls.
• Assist with member services issues and maintain club cleanliness.

Skills

Customer Service Skills

Problem Solving

Listening Skills

Communication Skills

Basic Computer Proficiency

Education

High School Diploma or equivalent

Job description

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself."