Member Services Associate - Part Time

massbaycu; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

MassBay Credit Union in Boston is seeking a dedicated Member Service Representative to deliver high-quality service and accurate transactions under the direction of branch leadership. You will greet members, listen to their needs, and guide them through product and service options while maintaining confidentiality.

You will handle deposits, withdrawals, checking and savings accounts, and online banking tasks with care.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication and listening abilities.
• Demonstrated discretion and confidentiality in handling member information.

Responsibilities

• Deliver an exceptional member experience by greeting members and listening carefully.
• Process teller transactions and update member contact information with accuracy.
• Open new checking and savings accounts and provide account information and guidance.
• Maintain confidentiality and adhere to all policies and procedures.
• Support branch operations, including online banking navigation and routine customer inquiries.

Skills

Customer service

Communication

Discretion

Job description

Job purpose

Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions. Performs a variety of member service functions in conformance with established policies and procedures. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality.

Duties and responsibilities

Member Service Experience

• Deliver an exceptional member experience every time by:
• Greeting members as they enter the branch.
• Carefully listen during every member interaction.
• Communicating efficiently, showing patience and thorough attentiveness.
• Uncovering member's financial needs through meaningful discussion and exploration.
• Making educated product and service recommendations based on professional knowledge.
• Following up to ensure satisfaction.

Operational Proficiency

• Able to quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, cash drawer settlement, online banking navigation, debit card issuance, cancellation and dispute commencement, branch opening and closing, audit requirements, BSA compliance requirements, vault and ATM/ITM administration, and other such functions.
• Processing teller transactions, updating member contact information, provide members with share and loan rates, process stop payments, answer member account questions and order checks.
• Opens new checking and savings accounts, branch lobby direction, provide members with share, loan and account information.