Member Services Assistant

Florida League of Cities; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The Florida League of Cities is seeking an Insurance Member Services Assistant to support the Insurance Member Services Lead and FMIT members in risk and safety programs. The role emphasizes administrative efficiency, coordination, and courteous member engagement.

You will handle invoicing, renewals, event planning for seminars and training, registrations, and certificate issuance. Strong MS Office skills, communication, and the ability to manage multiple tasks while protecting confidentiality

Qualifications

• High school diploma or GED required.
• Minimum of five years of administrative office experience.
• Background in insurance, safety, or risk management preferred.
• RMPE certification within three years of hire date.
• Florida 4-40 Customer Representative License preferred.

Responsibilities

• Provide administrative support to the Insurance Member Services division encompassing the Risk and Safety staff.
• Assist with ancillary coverage processes including invoicing, renewal, and new business tasks.
• Meeting planning for seminars, symposiums, LEAP meetings, risk and safety training, and internal quarterly meetings.
• Assist with event registration and invoicing for member and non-member training events.
• Issues certificates of completion for qualifying training sessions.
• Organize and assemble event material.
• Responsible for marketing inventory and department supplies.
• Work with FLC staff in providing updates and information to FLC members.
• Assist with development of member-related electronic announcements, publications, and newsletters. Review, monitor, and update FMIT and FACT websites and applications.
• Assist with CRM reports and maintenance of contact changes across platforms.
• Assist with incentive programs. Follow all FLC policies and Culture Commitments.
• Maintain confidentiality of information processed.
• Perform other related duties as required.

Skills

Customer service

Communication

Time management

Prioritization

Multitasking

Relationship building

Microsoft Office

Online research

Website updates

Driver's license

Education

High school diploma or GED

5+ years administrative office experience

RMPE certification within 3 years

Florida 4-40 Customer Representative License preferred

Tools

Excel

PowerPoint

Adobe

Job description

The Insurance Member Services Assistant, under the assignment of the Insurance Member Services Lead, provides Insurance Member Services and Risk and Safety management support to the Florida League of Cities (FLC) and to the Florida Municipal Insurance Trust (FMIT) members.

RESPONSIBILITIES AND DUTIES:

• Provide administrative support to the Insurance Member Services division encompassing the Risk and Safety staff.
• Assist with ancillary coverage processes – communication with members, invoicing, renewal, and new business tasks, etc.
• Meeting planning for seminars, symposiums, LEAP meetings, risk and safety training, and internal quarterly meetings.
• Assist with event registration and the invoicing process for member and non-member training events.
• Issues certificates of completion for qualifying training sessions.
• Organize and assemble event material.
• Responsible for marketing inventory and department supplies.
• Work with FLC staff in providing updates and information that need to be communicated to FLC members.
• Assist with the development of various member-related electronic announcements, publications, and newsletters.Review, monitor, and update the FMIT and FACT websites and applications.
• Assist with customer relationship management reports.
• Maintain and process FMIT and FACT contact changes across various platforms.
• Assist with incentive programs.Follow all FLC policies, procedures, guidelines and Culture Commitments.
• Maintain confidentiality of information processed.
• Perform other related duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge and understanding of the FLC’s Culture commitments and core values.
• Proficient in Microsoft Office products with an exceptional degree of knowledge in Excel, PowerPoint and Adobe.
• Excellent Customer Service skills with the ability to communicate information and ideas effectively to various types of personalities.
• Ability to manage and prioritize multiple tasks and meet required deadlines.
• Maintain knowledge of all members with an understanding of the services we provide them.
• Establish and maintain effective working relationships with department heads, managers, employees, vendors and membership.
• Competent computer and internet skills to perform essential functions of the job, including online research and basic website updates.
• Ability for occasional overnight travel.
• Must maintain a valid Florida Driver’s License

TRAINING AND EXPERIENCE:

High school diploma or GED required. Minimum of five years of administrative office experience. A background in insurance, safety and health, risk management, or related field is preferred. Having a Florida 4-40 Customer Representative License is preferred. Complete and pass the Risk Management Public Entity (RMPE) certification within three years of hire date. Must be proficient in operating a personal computer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.