Member Services Advocate - Health Plan Support

University Health System- San Antonio; San Antonio (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

University Health System - San Antonio is seeking a dedicated Member Services liaison to resolve member service issues and provide information to Community First Health Plan members by phone, mail, or in person. The role emphasizes HIPAA compliance and high-quality customer service in a healthcare setting.

The ideal candidate will have two years of college-level coursework in business or health care administration, or one year of member service experience, with a preference for HMO experience

Qualifications

• Two years of college-level work in business or health care administration or related courses, or one year experience as a member service representative.
• One year of HMO experience preferred.
• Healthcare problem resolution experience preferred.

Responsibilities

• Act as liaison to members and providers to resolve member service issues.
• Provide information to Community First Health Plan members by phone, mail or in person.

Skills

Communication skills

HIPAA compliance

Customer service

Education

Two years college coursework in business/health care administration

Job description

University Health System - San Antonio is seeking a dedicated Member Services liaison to resolve member service issues and provide information to Community First Health Plan members by phone, mail, or in person. The role emphasizes HIPAA compliance and high-quality customer service in a healthcare setting.

The ideal candidate will have two years of college-level coursework in business or health care administration, or one year of member service experience, with a preference for HMO experience