Member Service Specialist I - Montgomery Mall

Police and Fire Federal Credit Union; Montgomeryville (Montgomery County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Excellent medical benefits

401(k) with company match

Paid time off

Job summary

Police and Fire Federal Credit Union in Montgomeryville, PA is seeking a dedicated Member Service Specialist I for our Montgomery Mall location. This entry-level role concentrates on providing superior member service, handling transactions, and developing member relationships through product knowledge and TMC processes.

You will promote credit union products, assist in branch operations, and uphold integrity and efficiency in daily activities.

Qualifications

• Strong verbal and written communication skills.
• Preferred 1 year of Customer Service with Sales/Production goals.
• Solid problem-solving skills and exceptional member service skills.

Responsibilities

• Adheres to PFFCU Commitment to our Members and leads by example.
• Deliver superior member service by treating members with respect and providing friendly, professional service.
• Complete membership applications, loan applications, resolve account issues and handle cash-related responsibilities at the window, desk, or ITM.
• Ensure member information is secured and protected.
• Cross-sell Credit Union products to uncover member needs using the 5 Step TMC process.

Skills

Verbal and written communication

Customer service

Problem-solving

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Jack Henry Symitar/Episys

Meridian Link

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Specialist I - Montgomery Mall

Regular Full-Time Entry Level Mbr Sev Montgomery Twp, Montgomeryville, PA, US

****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU*****

****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****

********Great benefits, paid time off, and more! Become a part of the team today!******

Are you looking for a career with professional growth opportunities?

Do you have a passion for helping others?

Do you enjoy setting goals and reaching them?

If you answered YES to any of the above questions, we are looking for you!

Principal Mission

Member Service Specialist I (MSS I) is the entry level branch role. Responsible for providing superior member service in branch and ensuring new and existing member relationships are developed by using product knowledge in conjunction with execution of our Total Member Connect (TMC) process to support the Credit Union’s growth goals. Support PFFCU growth goals by engaging with members using Total Member Connect (TMC) and product knowledge to uncover products and services to benefit the financial well-being of our members and while maintaining a high level of integrity and operational efficiency.

All PFFCU staff members are responsible to promote the corporate values of member service, teamwork, commitment, performance and professional competency.

Major Responsibilities

• Adheres to PFFCU Commitment to our Members and leads by example at all times.
• Deliver superior member service by treating members with respect consistently providing friendly and professional service.
• Responsible for all aspects of the branch, including but not limited to completing membership applications, loan applications, resolving account issues and performing cash-related responsibilities on the window, desk or ITM.
• Ensures member information is secured and protected.
• Cross sell Credit Union products through meaningful conversations to uncover member needs for products and services using the 5 Step TMC process.
• Effectively uses resources to handle member inquiries and concerns efficiently and to completion.
• Demonstrates flexibility to help ensure the branch properly staffed.
• Works to make a good first impression on members that reflects well on PFFCU.
• Assists in activities based on needs of the branch at the ITMs, Service Window, or Sales Desk.

Additional Responsibilities

• Focus on quality, producing work that is thorough and completed with minimal errors.
• Assists management with Dual Control processes as needed.
• Reach successful or better production as defined in the Retail Performance Standards having quality conversations with members to deepen relationships using the TMC process.
• Maintains a neat and organized workspace.

• Presents a professional image in dress, demeanor and speaking voice in all interactions with members, co-workers and supervisors.

Qualifications:

• High School Diploma/GED
• Preferred 1 year of Customer Service with Sales/Production goals.
• Strong verbal and written communication skills
• Solid problem-solving skillsExceptional Member Service skills
• Strong organizational skills
• Ability to remain professional and composed under pressure
• Embraces technology
• Proficient with Computers and working in Various Software systems simultaneously, including but not limited to Word, Excel, Outlook, Jack Henry Symitar/Episys, Meridian Link, etc.

Physical Requirements:

• Prolonged periods of standing and walking (4+ hours) while working on a computer assisting members at ITMs or Window.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

This job description does not constitute a contract between the employee and the Credit Union.

Employees are “At Will” employees they may terminate their positions and are subject to termination, at any time, for any reason. Management retains the right to restructure positions, change job descriptions, and eliminate positions without prior notice.