Member Service Specialist I

OSTTRA Group; Aurora (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid vacation

Paid sick days

Paid holidays

Job summary

Bellco Credit Union in Colorado is seeking a Member Service Advisor I to process a variety of financial transactions and member services in the lobby and drive-up, delivering exceptional member service and cross-selling Bellco products.

The role requires knowledge of Bellco products, compliance with regulations, and the ability to navigate Tellerphone, online banking, core system (DNA), and shared branching networks; some travel to other locations may be necessary.

Qualifications

• Strong communication skills and data entry accuracy.
• Six months teller experience or equivalent cash handling and/or customer service.
• Bilingual Spanish strongly preferred.

Responsibilities

• Demonstrates Bellco’s Act Nice Behaviors and Core Values in interactions with members.
• Communicates with members in person and/or by telephone delivering exceptional service.
• Explains features and benefits of Bellco products and references the appropriate team.
• Adheres to federal/state regulations and branch procedures; supports audits.
• Accesses Tellerphone, Bellco online banking, core DNA, and shared branching networks.

Skills

Oral and written communication

Data entry

Sales aptitude

Notary services

Bilingual Spanish

Education

High School diploma

Job description

Bellco Credit Union in Colorado is seeking a Member Service Advisor I to process a variety of financial transactions and member services in the lobby and drive-up, delivering exceptional member service and cross-selling Bellco products.

The role requires knowledge of Bellco products, compliance with regulations, and the ability to navigate Tellerphone, online banking, core system (DNA), and shared branching networks; some travel to other locations may be necessary.