Member Service Specialist-7797

YouFit; Florida; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Employee benefits

Job summary

YouFit Gyms is seeking a part-time Member Service Specialist to greet members, assist with check-ins, answer inquiries, and manage accounts at the Dania Beach location. You will support retention efforts, process transactions, and uphold gym policies in a fast-paced environment.

The role emphasizes friendly member interactions, strong organizational skills, and the ability to balance cash drawer while delivering excellent service.

Qualifications

• Must be at least 18 years old.
• Proficient in reading, speaking, and writing in English.
• Availability to work flexible hours including mornings, evenings, weekends and holidays.
• Strong customer service skills with positive member interactions.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic proficiency in handling transactions and cash balances.
• Ability to enforce gym policies professionally and resolve member concerns.
• Basic computer skills for check-ins and account management.

Responsibilities

• Greet members, guests and prospects to create a welcoming environment.
• Manage member check-ins, verify status and address alerts.
• Answer phones and assist members with information and guidance.
• Assist with account updates, payments and past-due balances.
• Support retention by addressing cancellations and offering solutions.
• Process transactions and manage cashier duties with accuracy.
• Enforce gym policies to maintain a safe, respectful environment.
• Perform opening/closing duties and prep the facility for members.
• Assist with front desk cleanliness and organization.
• Introduce prospects to membership options and guide decisions.

Skills

Customer service

Cash handling

Multitasking

English proficiency

Flexible hours

Computer skills

Team player

Job description

Job Details

Job Location: 7797 Dania Compass Way - Dania Beach, FL 33004

Position Type: Part Time

Your purpose

As a Member Service Specialist (MSS) at YouFit Gyms, your role is to create an outstanding experience for every member and guest. You are the first point of contact, setting the tone with a welcoming attitude and top-tier customer service. Your primary focus is engaging with members, answering their questions, and ensuring smooth check-ins and transactions. In addition to assisting with memberships, you play a key role in supporting retention efforts and ensuring gym policies are upheld. Your ability to build strong connections and maintain a positive environment makes you an essential part of the YouFit team.

Compensation

At YouFit, we believe in rewarding our team members for their dedication and hard work. Our compensation structure is designed to recognize and incentivize performance while providing stability and growth opportunities within our organization. YouFit offers compensation packages that are competitive in the industry. These packages typically include base pay, along with opportunities for additional earnings through commissions and/or bonuses.

What You'll Do

• Deliver exceptional customer service by greeting members, guests, and prospects warmly to create a welcoming environment.
• Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any alerts.
• Answer phone calls and assist members by providing accurate information, assisting with inquiries, and directing calls as needed.
• Handle account management and billing by assisting members with account updates, payment processing, and past-due balances.
• Support retention efforts by engaging with members considering cancellations and offering solutions to retain them.
• Process transactions and manage the cash drawer by handling retail purchases, guest passes, and payments while maintaining cash-handling accuracy.
• Enforce gym policies and maintain standards by ensuring a safe and respectful environment by upholding club rules and guidelines.
• Perform opening and closing duties by following established procedures to prepare the facility for members.
• Assist with gym cleanliness by helping maintain a clean and organized front desk and facility as needed.
• Create an engaging gym experience by welcoming prospects, understanding their fitness needs, introducing them to the facility, and guiding them through the membership options.

What We're Looking For

• Must be at least 18 years of age.
• Proficient in reading, speaking, and writing in English. Fluency in multiple languages is favored.
• Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
• Strong customer service skills with the ability to engage positively with members, guests, and prospects.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures.
• Ability to enforce gym policies professionally and resolve member concerns effectively.
• Basic computer skills for processing check-ins, updating accounts, and managing member interactions.
• A team-oriented mindset with a proactive approach to problem-solving and service excellence.

Physical Demands

This is an active role requiring frequent bending, stooping, and lifting up to 50 pounds.

Get Fit, Get BeneFits

YouFit Gyms Offers More Than Just a Workout! Explore Your Employee Benefits HERE!

YouFit Gyms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.