Member Service Specialist-7780

Paycom - ATS; Hammocks (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

YouFit Gyms is seeking a Member Service Specialist (MSS) to deliver exceptional customer service at the front desk, manage member check-ins, and handle inquiries with a welcoming demeanor. The role includes processing transactions, updating accounts, and supporting retention efforts to minimize cancellations.

Qualifications include 18+ years old, fluent English, flexible availability, and strong multitasking and basic computer skills.

Qualifications

• Must be at least 18 years old.
• Fluent reading, speaking, and writing in English.

Responsibilities

• Greet members, guests and prospects to create a welcoming environment.
• Manage member check-ins and verify account status.
• Answer phone calls and assist with inquiries.
• Assist with account updates, billing, and past-due balances.
• Support retention by addressing cancellations and offering solutions.
• Process transactions and manage cash drawer for purchases and passes.
• Enforce gym policies and maintain a safe, respectful environment.
• Perform opening and closing duties per procedures.
• Help maintain a clean, organized front desk and facility.
• Engage prospects and guide them through membership options.

Skills

Customer service

Cash handling

Multitasking

English proficiency

Teamwork

Basic computer skills

Tools

POS systems

Job description

Your purposeAs a Member Service Specialist (MSS) at YouFit Gyms, your role is to create an outstanding experience for every member and guest. You are the first point of contact, setting the tone with a welcoming attitude and top-tier customer service. Your primary focus is engaging with members, answering their questions, and ensuring smooth check-ins and transactions. In addition to assisting with memberships, you play a key role in supporting retention efforts and ensuring gym policies are upheld. Your ability to build strong connections and maintain a positive environment makes you an essential part of the YouFit team.CompensationAt YouFit, we believe in rewarding our team members for their dedication and hard work. Our compensation structure is designed to recognize and incentivize performance while providing stability and growth opportunities within our organization. YouFit offers compensation packages that are competitive in the industry. These packages typically include base pay, along with opportunities for additional earnings through commissions and/or bonuses.What You’ll DoDeliver exceptional customer service by greeting members, guests, and prospects warmly to create a welcoming environment.Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any alerts.Answer phone calls and assist members by providing accurate information, assisting with inquiries, and directing calls as needed.Handle account management and billing by assisting members with account updates, payment processing, and past-due balances.Support retention efforts by engaging with members considering cancellations and offering solutions to retain them.Process transactions and manage the cash drawer by handling retail purchases, guest passes, and payments while maintaining cash-handling accuracy.Enforce gym policies and maintain standards by ensuring a safe and respectful environment by upholding club rules and guidelines.Perform opening and closing duties by following established procedures to prepare the facility for members.Assist with gym cleanliness by helping maintain a clean and organized front desk and facility as needed.Create an engaging gym experience by welcoming prospects, understanding their fitness needs, introducing them to the facility, and guiding them through the membership options.What We’re Looking ForMust be at least 18 years of age.Proficient in reading, speaking, and writing in English. Fluency in multiple languages is favored.Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.Strong customer service skills with the ability to engage positively with members, guests, and prospects.Ability to multitask and stay organized in a fast-paced environment.Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures.Ability to enforce gym policies professionally and resolve member concerns effectively.Basic computer skills for processing check-ins, updating accounts, and managing member interactions.A team-oriented mindset with a proactive approach to problem-solving and service excellence.Physical DemandsThis is an active role requiring frequent bending, stooping, and lifting up to 50 pounds.Get Fit, Get BeneFits: YouFit Gyms Offers More Than Just a Workout! Explore Your Employee Benefits HERE!Have we proved YOU matter yet? Apply Today!YouFit Gyms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.