Member Service Representative - Travel Team

Wings Credit Union

Aurora (CO)

On-site

USD 27,000 - 30,000

Full time

43 hours ago

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Benefits offered by this job

Health Insurance

401k Match

Paid Vacation

Paid Holidays

Tuition Reimbursement

Parental Leave

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account

Job summary

Wings Credit Union seeks a Member Service Representative - Travel Team to deliver superior member service and drive satisfaction. The role supports transactions, account setup, and cross-sell opportunities while upholding BSA and CFPB regulations.

The position requires basic math skills and a strong customer focus. The team operates within a collaborative environment, with the Home Service Center location determined after hire in Area 7.

Qualifications

High School Diploma or GED required.
6+ months customer service in financial services or retail delivery.

Responsibilities

Provide quality member service with accurate financial transactions.
Meet monthly sales standards through product offers (deposits, loans, cards, investments, business banking).
Follow safety, BSA and CFPB regulations and company policies.
Provide coverage to nearby service centers as needed.
Ensures accuracy and professional communication in all interactions.

Skills

Customer service

Cross-sell / upsell

Attention to detail

Communication

Math basics

Money handling

10-Key by touch

Education

High School Diploma/G.E.D.

Tools

Microsoft Outlook

Job description

Member Service Representative - Travel Team

Full-time
Compensation: USD 19.95 - USD 21.72 - hourly

Ent Credit Union and Wings Credit Union joined forces in January 2026.

This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger,

Home Service Center Location will be determined upon hire within Area 7

The primary purpose of the Member Service Representative - Travel Team position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals and regularly meeting monthly sales standard goals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative-Travel Team must excel in service, quality communication, product knowledge, flexibility, sales, and accuracy while meeting all service, performance and safety standards.

The Sr. Member Service Representative- Travel Team must excel in service, quality communication, product knowledge, problem resolution, flexibility, sales, and accuracy while meeting all service, performance and safety standards.

Essential Functions Member Service Representative - Travel Team

Providing quality member service through accurate and professional face to face member interactions to include basic monetary transactions, new member account creation and account maintenance, with a focus on member retention and acquisition.
Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking.
Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
Responsible for providing additional coverage to surrounding service centers in need of staff on short notice
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Home Service Center Location will be determined upon hire within Area 7

Minimum Formal Qualifications for the Member Service Representative - Travel TeamPosition

High School Diploma/G.E.D. or Equivalent.
REQUIRED: 6+ months Customer Service experience in Financial Services or Retail Delivery.

Technical or Specialized Knowledge/Skills:

Enthusiastic attitude regarding helping our community
Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member
Strong attention to detail and accuracy of all transactions is of critical importance
Professional and courteous communication skills are of critical importance
Proficient in basic math (addition, subtraction, multiplication, and division)
Comfortable handling physical money with a high level of accuracy with members directly
Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests
Able to use 10-Key by touch is preferred

Certifications Required:

REQUIRED: Valid Driver's license with acceptable driving record

The pay range for this position is: $19.95 to $21.72 per hour (S10),plus incentives and annual 3% target bonus

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

This position is eligible for a monthly incentive plan.

BENEFITS: