Member Service Representative-Thornton, CO

Ent Credit Union; Thornton (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account

Paid Vacation

Job summary

Ent Credit Union, through its merger with Wings Credit Union, seeks a Member Service Representative in Colorado to deliver superior member service, process transactions accurately, and drive monthly sales targets. The role emphasizes product knowledge, cross-sell opportunities, and compliance with BSA and CFPB regulations.

The successful candidate will help new and existing members with deposits, loans, and related services, while maintaining high standards of accuracy and service quality.

Qualifications

• 6+ months Customer Service experience in Financial Services or Retail Delivery is required.
• Sales experience is preferred (6+ months).
• Accurate and professional member transactions; strong product knowledge and cross-sell/upsell focus.

Responsibilities

• Provide quality member service through face-to-face interactions and transactions.
• Meet monthly sales standards by offering deposit, lending, and other products.
• Comply with policies, procedures, and financial regulations including BSA and CFPB.
• Adhere to Bank Secrecy Act and related internal controls.

Skills

Customer service

Sales

Accuracy

Communication

Math

Money handling

Outlook

10-Key

Education

High School Diploma/G.E.D.

Tools

Microsoft Outlook

10-Key by touch

Job description

Ent Credit Union and Wings Credit Union have joined forces as of January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership.

Join us during this transformative time and be part of shaping the future of banking!

Job Description

The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards.

Essential Functions

• Providing quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, with a focus on member retention and acquisition.
• Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking.
• Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or Equivalent.
• REQUIRED: 6+ months Customer Service experience in Financial Services or Retail Delivery.
• PREFERRED: 6+ months Sales experience.

Technical Or Specialized Knowledge/Skills

• Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member.
• Strong attention to detail and accuracy of all transactions is of critical importance.
• Professional and courteous communication skills are of critical importance.
• Proficient in basic math (addition, subtraction, multiplication, and division).
• Comfortable handling physical money with a high level of accuracy with members directly.
• Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.
• Able to use 10-Key by touch is preferred.

Certifications Required

• None.

Additional Information

The pay range for this position is: $19.95-$21.72 hourly

This position is eligible for a monthly incentive plan.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

Benefits

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 08/27/2026.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)