Member Service Representative (Part-Time) - Port Orchard

Navy Federal Credit Union; Port Orchard (WA); On-site; USD 25,000 - 30,000; Part time

Job summary

Navy Federal Credit Union in Port Orchard, WA is seeking a team member to provide basic counseling on available products, assist with opening and maintaining deposit accounts and loans, and process routine transactions in a high‑production environment.

You will work with members and colleagues to resolve issues, cross‑sell services when appropriate, adhere to regulations, and continuously develop familiarity with multiple banking systems while supporting shift coverage and training needs.

Qualifications

• Experience building relationships with members and colleagues.
• Strong research, analytical and problem-solving abilities.
• Capable of working independently and in a team.
• Ability to stay composed in a high-production environment.
• Comfort with navigating multiple banking systems and evolving technologies.
• Sound judgment and informed decision-making.
• adaptability to change in a dynamic work setting.
• Clear verbal and written communication skills.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts and loans.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and enhance member relationships through education.
• Understand and comply with relevant federal and institutional regulations.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research & problem solving

Independent work

Composure under pressure

System navigation

Judgment and decision making

Change readiness

Verbal and written communication

Job description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Additional Information

Hours

• Available Monday - Saturday, hours based on business needs.
• Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location

• 3311 Bethel Road SE Suites 7A & 7B Port Orchard, Washington 98366
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

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• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace - America's Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.