Member Service Representative (Overnight)

Crunch Fitness - Undefeated Tribe; Windcrest (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Member Service Representative during the overnight shift. This role is crucial in creating a warm, welcoming environment for club members and staff. You will engage actively with members, assist in sales, and promote membership benefits, all while ensuring a clean and professional atmosphere. If you have a passion for fitness and a strong customer service orientation, this position offers a fantastic opportunity to enrich lives through well-being. Apply now to be part of a team dedicated to transforming lives through fitness!

Benefits

PTO

Health Insurance

Life and AD&D Insurance

HSA

Disability Insurance

Free Gym Membership

Qualifications

• 1+ years in a service-oriented role preferred.
• Strong customer service orientation and effective communication skills.

Responsibilities

• Greet members and guests enthusiastically, engaging actively.
• Assist with membership, retail, and tanning product sales.
• Check in members and guests, resolving any issues promptly.

Skills

Customer Service Orientation

Effective Communication

CPR/AED Certification

Education

High School Diploma or GED

Job description

Member Service Representative (Overnight)

Join us as a Member Service Representative (Overnight) at Crunch Fitness - Undefeated Tribe.

This role involves providing exceptional customer service to club members and staff during the overnight shift at our facility located at 7730 N Interstate 35 Windcrest, TX 78218.

Position Overview: The Member Services Representative creates a warm, hospitable environment, passionate about fitness, and dedicated to delivering our purpose: “to enrich the lives of others through the power of well-being.”

Responsibilities:

• Greet members and guests enthusiastically, engaging actively with members as part of the Crunch SLA process.
• Assist with membership, retail, and tanning product sales.
• Promote membership benefits such as tanning, group fitness, small group training, and childcare.
• Support new member enrollment, including guest conversion and other standards.
• Check in members and guests, resolving any issues promptly.
• Answer phones courteously and professionally.
• Communicate special events and facilitate member requests.
• Maintain a professional, courteous demeanor and a clean work environment.
• Navigate all front desk stations, including check-in, guest services, and membership sales.
• Perform opening and closing duties as per checklist.

Required Skills & Experience:

• At least 1 year in a service-oriented role preferred.
• Effective communication, reading, and writing skills.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements:

• Lift or move up to 50 lbs.
• Prolonged standing and walking.

Education:

• High school diploma or GED required.

Compensation:

$12-14/hour plus commission.

Benefits:

• PTO, health insurance, Life and AD&D, HSA, disability, and free gym membership.

Additional Information:

No travel required. Undefeated Tribe is an equal opportunity employer and a drug-free workplace. We do not sponsor visas; applicants must be authorized to work in the U.S.

We are always seeking talented individuals to join our team. Apply now and help us transform lives through fitness!