Member Service Representative (Overnight)

Crunch Fitness - Undefeated Tribe; Broken Arrow (OK); On-site; USD 16,531 - 19,286; Part time

Benefits offered by this job

PTO

Subsidized health insurance coverage

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Broken Arrow is hiring a Member Services Representative for the overnight shift. This role is focused on providing exceptional service and creating a hospitable environment for club members and staff. Responsibilities include greeting members, assisting with sales, and maintaining a clean work area.

Candidates must have at least a high school diploma and experience in a service-oriented position. Benefits include subsidized health insurance, free gym membership, and PTO.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with enthusiasm.
• Assists with membership and product sales.
• Checks in all members and guests per company procedures.

Skills

Customer service orientation

Communication skills

Proficiency in reading and writing

Education

High school diploma or GED

Job description

MEMBER SERVICES REPRESENTATIVE (OVERNIGHT)

Front Desk Associate

Part Time or Full Time, Hourly

Job Family: Club Staff

Location: 3701 S. Elm Place, Broken Arrow, Ok 74011

Reports to: Managing Partner / Assistant General Manager

Position Overview

Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe. The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose “to enrich the lives of others through the power of well-being.” You are an optimistic person that has a naturally persuasive style. You are good at communicating in a demonstrative instructional way, as you like to chit‑chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You are energetic and like variety when it comes to doing multiple tasks. Your communication is loaded with details and delivered in quick bursts. You prefer things being tidy, done correctly and being put away in their proper place. You require direction, rules and structure in your format. Once you become familiar with a process, you will tend to become more comfortable and develop your skills and decisions based on history.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check‑in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility
• Performs opening and closing checklist and duties

Required Skills & Experience

• Minimum 1 year of experience in a service‑oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties include prolonged standing and walking

Education Requirements

• High school diploma or GED required

Compensation (Hourly)

$12-14/hour + Commission

Benefits

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Basic Life and AD&D
• HSA
• Short‑term disability
• Free gym membership

Travel

No travel required

Equal Opportunity Employer

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.