Member Service Representative (Overnight)

Crunch Fitness - Undefeated Tribe; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Austin, Texas, is seeking a Member Services Representative for the overnight shift. This role requires providing exceptional customer service, assisting with membership sales, and managing front desk operations. Ideal candidates have at least 1 year of service experience, effective communication skills, and a high school diploma or GED. Benefits include subsidized health insurance and free gym membership. This position is suitable for enthusiastic individuals eager to contribute to a positive club environment.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Must be able to lift or move up to 50 lbs.

Responsibilities

• Provide exceptional customer service to club members and staff.
• Assist with membership sales and check-in.
• Maintain a clean and organized work area.
• Manage front desk operations efficiently.

Skills

Customer service orientation

Effective communication

Proficiency in reading and writing

Education

High school diploma or GED

Job description

Member Services Representative (Overnight)

Full Time, Part Time, Hourly

Job Family: Operations

Location: 1700 W Parmer Ln, Austin, TX 78727

Reports to: Assistant General Manager

Position Overview

We are looking for a Member Services Representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe.

What You’ll Do

As a Member Services Representative at Crunch, you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check‑in, and product promotions while delivering exceptional customer service and consistently meeting service level expectations. From answering phones and managing front desk operations to supporting club cleanliness and promoting programs like group fitness and tanning, you’ll ensure every interaction reflects our commitment to excellence. This role also includes maintaining accurate procedures, supporting new member enrollments, and helping keep the club grand‑opening ready each day.

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check‑in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility
• Performs opening and closing checklist and duties

Required Qualifications

• Minimum 1 year of experience in a service-oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties include prolonged standing and walking

Education Requirements

• High school diploma or GED required

Travel

• No travel required

Benefits

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

At Crunch Fitness - Undefeated Tribe, we are always on the lookout for exceptional talent to join our team. Some of the roles listed are part of our evergreen hiring strategy, meaning we consistently seek to build a pipeline of qualified candidates. While not all positions may be actively hiring at this time, we encourage you to apply if the role aligns with your career goals. Your application will be considered as opportunities become available.