Member Service Representative- MSR

Corazo Credit Union; La Quinta (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Corazo Credit Union seeks a Member Service Representative (Teller) to act as the front-line liaison, handling deposits, cash transactions, and member inquiries with accuracy and professionalism.

Responsibilities include cross-selling, opening and servicing accounts, and maintaining drawer accuracy while operating branch equipment and following credit union policies and procedures.

Qualifications

• Experience in face-to-face customer service.
• 1–3 years cash handling experience preferred.
• Sales-oriented with external goals.
• High school graduate.
• Bank teller experience is a plus.

Responsibilities

• Greet members and provide courteous, accurate service.
• Handle deposits, withdrawals, and other transactions.
• Promote products and cross-sell services.
• Balance cash drawer and maintain accuracy.
• Open new accounts and service existing ones.
• Respond to inquiries by phone or email.
• Assist with transfers and loan payments.
• Monitor branch and ATM operations.
• Resolve member issues and complaints.

Skills

Cash handling

Customer service

Cross-selling

Banking software

Account opening

Regulatory knowledge

Mobile Banking

Data entry

Cash drawer balancing

Schedule flexibility

Education

High school diploma

Tools

Currency scanners

Check processing equipment

Microsoft Office

Core banking system

Job description

Member Service Representatives (Teller) serve as a liaison between the member and the credit union, and are responsible for providing accurate account information, professionally handling members’ daily credit union needs, and cross-selling products and services. The Member Service Representative provides a variety of transaction services for members, including proper receiving and handling of deposits, checks and payments, processing withdrawals, cashing checks for members and other specialized transactions in accordance to procedures while maintaining a balancing record consistent with credit union policies.

Major Duties and Responsibilities

• Greet and welcome members and visitors to the credit union in a professional manner. Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
• May respond to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information.
• Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems for other Member Service Representatives.
• Accurately handle cash on a daily basis and balance within allotted time requirements.
• May be asked to open new accounts and service existing accounts. I.e. Club Accounts, CD’s, Checking Accounts, Money Markets. Set up new account files, and provide members with all necessary information for membership.
• Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
• May be asked to conduct orientation interviews on credit union services and programs with each new credit union member.
• Promote credit union products and services based on member needs that are obtained from member interviews and/or review of member’s account. Actively cross-sell products.
• Up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by Member Service Representatives. Up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations.
• Provide information on investment alternatives (such as CD’s and Money Markets) to members wishing to deposit funds with the credit union.
• Monitor branch and ATM machines on a rotation basis.
• Research accounts for deposit, withdrawal, and loan-payment discrepancies.
• Assist members in balancing their accounts.
• May assist members with individual retirement accounts (contributions and distributions)
• Other duties as assigned by Lead Member Service Rep and/or Branch Manager

• Provide exceptional member service to our members.
• Abide by all applicable regulations, policies, and procedures.
• Actively promote and cross-sell credit union products and services.
• Maintain accuracy in conducting drawer transactions. Accurately balance cash drawer within allotted time requirements.

Knowledge, Skills, and Abilities

1. Knowledge of the products and services offered by First Imperial CU.
2. Knowledge of check / cash transactions, cash handling.
3. Knowledge of loan payments, money orders, official/cashier’s checks and travelers checks.
4. Schedule flexibility, including opening/closing of the office.
5. Knowledge of payroll deduction, direct deposit and share transfer.
6. Knowledge of the stop payment and wire transfer processes.
7. Knowledge of credit union electronic services: Home & Mobile Banking, E-Statements and Bill Pay.
8. Ability to prepare Currency Transaction Reports (CTRs) and Suspicious Activity Reports(SARs).
9. Knowledge of Deposit Boxes and stop payment processes.
10. Ability to operate credit union equipment and software such as Currency scanners & sorters, coin sorters, check 21, computers, phones, 10-key calculator, Microsoft Office suite and credit union core system.
11. Knowledge of all credit union plastic cards (orders and reorders)
12. Ability to move up to 50 pounds.
13. Ability to sit for long periods of time.

Experience

• Experience working with the public in face-to-face customer service environments.
• Experience of cash handling, check payments. One to three years preferred.
• Experience working in a role requiring customer service problem solving activity.
• Previous experience in a sales-oriented role requiring set, external goals to be met.
• High school graduate.
• Previous experience as a Bank Teller a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand: walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift and / or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.