Member Service Representative II - Savannah, GA

Mycenterparc; Savannah (GA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid Time-Off

401k with company match

Company paid long-term disability

Company paid short-term disability

Company paid holidays

Job summary

Center Parc Credit Union in Savannah, GA is seeking a Member Service Representative II to handle teller and relationship banking duties, including opening and maintaining member accounts, servicing member needs, and identifying opportunities to refer products and services.

The role requires at least 2 years in banking/credit union environments, strong cash handling and service skills, and proficiency with 10-key and Microsoft Office. Regular full-time on-site work with competitive benefits.

Qualifications

• 2 years transactional work experience in banking, financial services, or a credit union.
• Experience performing Teller and Relationship Banking responsibilities, including opening and maintaining accounts, servicing member needs, and referring products/services.
• 10-Key calculator, typing and working knowledge of Microsoft Office.

Responsibilities

• Processes a variety of member transactions including deposits, transfers, loan payments, and other cash handling.
• Opens new member accounts and assists members with changes and updates.
• Delivers exceptional member service and resolves inquiries and concerns.
• Balances branch vault/cash drawer and prepares currency/coin orders as needed.
• Maintains up-to-date product knowledge and adheres to security/compliance procedures.

Skills

Teller duties

Relationship banking

Account opening/maintenance

Microsoft Office

10-Key calculator

Education

Associate’s degree in Business Management/Administration or related field

2 years additional work experience in lieu of degree

2 years member facing work experience within a Credit Union

Symitar & Meridian Link experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Operations - Savannah Regular Full-Time Administrative Savannah - Flagship, Savannah, GA, US

3 days ago Requisition ID: 1923

Salary Range: $19.56 To $24.45 Hourly

Do you have at least 2 years of experience working for a Credit Union, Bank, or other Financial Institution? Have you performed both Teller and Relationship Banking responsibilities, including opening and maintaining accounts, servicing member/customer needs, and identifying opportunities to refer products and services? If so, we'd love to hear from you.

Title: Member Service Representative II

Position Status – Full Time non-exempt (Hourly)

Reports To: Reports to Branch Manager/Operations Manager

Target hiring pay range: $19.56 - $24.45 per hour

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great BENEFITS. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

Purpose: The primary purpose of this position is to assist Center Parc Credit Union (CPCU) to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.”

Essential Duties and Responsibilities

Other duties may be assigned.

• Adhere to and deliver on Center Parc’s core values:
• Serve Exceptionally
• Commit to Better
• Find the Fun
• Invest in Integrity
• Follow the Numbers
• Go Forth and Conquer
• Protect with Passion
• Provides service to members in a variety of settings including periodically being assigned to work at various CPCU locations due to long term absences, business needs, projects, or business continuity needs.
• May serve as a lead teller
• Processes a variety of member transactions including, but not limited to, visa payments, transfers, loan payments, deposits, U.S. Savings bond transactions, cash advances, etc.
• May occasionally be required to complete transactions on a teller line or process pending online memberships or share applications submitted through the credit unions digital channels.
• Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns.
• Facilitates the ability for the member to speak with internal business partners for resolution of inquiries and concerns that can’t be resolved by yourself.
• Completes member relationship-building assignments, such as follow up calls, pre-determined member contact intervals, incentive announcements, and acknowledgement of important dates (birthdays, anniversaries, etc.).
• Completes the opening of new member accounts and assist existing members with changes and updates on their accounts; Sets up share/loan allocations for accounts.
• Engages in needs-based dialogue with members to fully understand the member’s financial needs.
• Recommends and positions credit union products and services that meet the member’s needs.
• Based on member needs, makes referrals to internal partners for product delivery
• As required, completes outbound calls, and engages in member retention conversations.
• As assigned, receives inbound calls in a call center environment and provides member services in accordance with all guidance, processes, and procedures of the call center.
• Maintains up to date knowledge of all retail and account opening procedures; Follows all practices that have been put in place to mitigate fraudulent activity and unnecessary risks.
• Maintains up to date product knowledge; has a full understanding of the features and benefits of the products and services offered by the credit union.
• May be assigned to reactivate inactive or dormant accounts, engage in outbound audio or video calls to welcome new members to the credit union and engage in needs-based dialogue to suggest products or services based on the member’s goals or segmentation.
• As needed or required, maintain/balance branch vault, open or close branch, balance ATM, prepare and verify currency or coin orders/shipments, process night deposits, balance cash drawer.
• Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position.
• Other duties as assigned.

Supervisory Responsibilities

No direct reports. If serving in a designated lead role, may manage day-to-day task through indirect reporting relationships or through a matrixed management approach and the ability to collaboratively interact with internal and external partners.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/pr ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED Education and/or Experience

• Requires a level of knowledge normally gained with a high school diploma or equivalent
• 2 years transactional work experience in banking, financial services, or a credit union
• 10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software

PREFFERED Education and/or Experience

• An Associate’s degree in Business Management, Business Administration, or related field of study or 2 years of additional specific work experience in lieu of degree
• 2 years specific member facing work experience within a Credit Union
• Prior experience completing transactions in Symitar, and Meridian Link

Physical Job Requirements

Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 25 pounds.

Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. Center Parc Credit Union prohibits harassment based on the same protected classes and criteria.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.

Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check, and satisfactory proof of your right to work in the U.S.