Member Service Representative (Full-Time) - Westworth Village

Navy Federal Credit Union; Westworth Village (TX); Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

Navy Federal Credit Union is seeking a member service professional to provide counseling on products and services and to assist members with deposits, loans, and other financial services at the Westworth Village, Texas location. The role emphasizes accuracy, compliance, and high levels of customer service.

Responsibilities include handling routine transactions, resolving account issues, and supporting team members while adapting to evolving banking systems and procedures.

Qualifications

• Experience building relationships with members and colleagues.
• Strong research, analytical and problem-solving abilities.
• Ability to work independently and in a team.
• Maintain composure in a high-production environment.
• Efficiently navigate multiple banking systems.
• Make informed decisions with sound judgment.
• Adapt to change in a dynamic environment.
• Excellent verbal and written communication skills.

Responsabilités

• Provide basic counseling on products and services to fit member needs.
• Assist with opening and maintaining deposit accounts, loans and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and enhance relationships.
• Ensure compliance with federal and institutional regulations.
• Share knowledge with team as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions including deposits, withdrawals, payments, and check cashing.
• Perform other duties as assigned.

Connaissances

Relationship building

Research & problem-solving

Independent & team work

Composure under pressure

System navigation

Judgment & decision making

Adaptability

Communication skills

Description du poste

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem-solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high-production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Hours

• Available Monday - Saturday, hours based on business needs.

Location

• 6400 Westworth Blvd Westworth Village, Texas 76114
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Most Loved Workplace America’s Top Most Loved Workplaces 2025
• 2025 PEOPLE Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes 2026 America’s Best Large Employers
• Forbes 2025 America’s Best Employers for New Grads
• Forbes 2025 America’s Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers:

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.