Member Service Representative (Full-Time) - West Fredericksburg

Navy Federal Credit Union; Fredericksburg (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Navy Federal Credit Union in Fredericksburg, VA is seeking a member service associate to provide basic counseling on products, assist with deposits and loans, and resolve routine service requests. You will support team members, ensure secure handling of cash, and help members navigate banking options with emphasis on accuracy and compliance.

The role emphasizes delivering personable service across multiple channels, maintaining knowledge of available products, and contributing to a positive

Qualifications

• Ability to build rapport and trust with members
• Strong analytical and problem-solving skills
• Experience working independently and in teams
• Maintains composure in a fast-paced environment
• Comfort navigating multiple systems and technologies
• Good judgment and decision-making abilities
• Able to adapt to changing processes and initiatives
• Excellent verbal and written communication with members and colleagues

Responsibilities

• Counsel members on available banking products and services
• Assist with opening and maintaining deposit accounts and loans
• Resolve basic account discrepancies and service requests
• Identify opportunities to cross-sell products and deepen member relationships
• Follow all applicable regulations related to financial products and services
• Support teammates by sharing knowledge and best practices
• Ensure cash and negotiable instruments are handled securely
• Process routine transactions (deposits, withdrawals, loan payments, check cashing)
• Perform other duties as assigned

Skills

Relationship building

Analytical skills

Teamwork

Stress resilience

Tech proficiency

Decision making

Adaptability

Communication

Job description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact
• Effective research, analytical, and problem‑solving skills
• Experience working independently and in a team environment
• Experience maintaining composure in a high‑production and changing environment
• Experience navigating multiple systems efficiently and adapt to evolving technologies
• Effective skill exercising sound judgment and make informed decisions
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
• Effective verbal and written communication skills to engage with members and colleagues

Desired Qualifications

• Working knowledge of deposit and loan products, services, and operational procedures
• Experience in customer service, preferably in banking or a financial institution

Hours:

• Available Monday - Saturday, hours based on business needs.

Location:

• 5651 Plank Rd, Fredericksburg, Virginia 22407
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America’s Best Large Employers
• Forbes® 2025 America’s Best Employers for New Grads
• Forbes® 2025 America’s Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations:

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.