Member Service Representative 1 - MetroWest

FAIRWINDS Credit Union; Orlando (FL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

$700 annual Health Savings Account (H‑

Job summary

FAIRWINDS Credit Union is seeking a Member Service Representative for our MetroWest branch in Orlando. The role starts at $18.00/hour and offers opportunities for self-promotion and wage increases within the first year.

You will greet members, handle routine teller transactions, and educate them on FAIRWINDS products and digital tools to help manage finances more conveniently. A positive attitude and customer-service mindset are essential.

Qualifications

• Strong desire to serve others and help them improve their financial lives.
• Excellent communication skills and a professional, positive attitude.
• Comfortable handling cash and working with technology in a fast-paced environment.
• Detail-oriented with strong problem-solving skills and a willingness to learn.
• Previous customer service, retail, or cash handling experience is a plus, but not required; we'll train the right person with the right attitude!.

Responsibilities

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.
• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.
• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.
• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.
• Maintain balancing standards and operational compliance for all transactions.
• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.
• Maintain the appearance and organization of your teller station and the branch environment.
• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
• Live and model The FAIRWINDS Way values in everything you do.

Skills

Customer service

Cash handling

Communication

Problem solving

Tech savvy

Tools

POS systems

Job description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you.

As a Member Service Representative for our MetroWest branch, you'll be the first step in helping our members live financially free. The MSR role starts at $18.00/hour, with the opportunity to self-promote and receive a pay increase in your first year!

Your Role In Our Mission

• Welcome members with a friendly and professional attitude, ensuring every interaction is personal and positive.


• Perform routine teller transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and check cashing.


• Educate members on FAIRWINDS products, services, and digital tools such as mobile and online banking, helping them manage their finances more conveniently.


• Assist members with account questions, service issues, and general inquiries, escalating as needed to resolve concerns quickly.


• Maintain balancing standards and operational compliance for all transactions.


• Support branch goals by identifying member needs and referring them to appropriate teammates for lending, account services, or investment solutions.


• Maintain the appearance and organization of your teller station and the branch environment.


• Participate in individual and team coaching sessions to build product knowledge and improve member service skills.


• Live and model The FAIRWINDS Way values in everything you do.

What Makes You a Great Fit

• A strong desire to serve others and help them improve their financial lives.


• Excellent communication skills and a professional, positive attitude.


• Comfortable handling cash and working with technology in a fast-paced environment.


• Detail-oriented with strong problem-solving skills and a willingness to learn.


• Previous customer service, retail, or cash handling experience is a plus, but not required; we'll train the right person with the right attitude!

A Culture Of Care And Reward

You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset


• Build your future with a 6% 401(k) match


• Eligible to receive a $700 annual contribution to your Health Savings Account


• Access our comprehensive maternity leave program to support growing families


• Stay covered with medical, dental, vision, disability, and life insurance


• Grow your career through leadership development, tuition assistance, and advancement opportunities


• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey's SmartDollar program


• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It's your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union

At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members' lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we're nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes' 2025 Best-in-State Credit Unions and one of Orlando Business Journal's Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!