Member Service Representative

United Way of Massachusetts Bay and Merrimack Valley; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading credit union service organization is seeking a Member Service Representative to join its remote team. In this role, you will answer phone calls to assist members with various inquiries regarding banking products and services. The ideal candidate will have customer service experience, excellent communication skills, and the ability to work independently in a fast-paced environment. This position offers a salary of $19.23/hour and comprehensive benefits including medical coverage and generous paid time off.

Benefits

Group medical, dental, and vision coverage

Generous Paid Time Off

401(k) With Employer Match

Wellness Programs

Qualifications

• 6 months of experience in customer service is preferred.
• Excellent written and verbal communication skills.
• Thrives in a fast-paced environment.

Responsibilities

• Answer phone calls and assist members with inquiries.
• Complete member verification and address service issues.
• Specialize in handling transactions related to digital, cards, or loans.

Skills

Customer service experience

Written and verbal communication

Organizational skills

Ability to work independently

Detail-oriented

Proficiency with multiple platforms

Job description

Career Opportunities with S3 Shared Services

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About S3: We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to Biden and that level beats the phrase to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and麻 development through training programs designed to empower your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by(clk) credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their vimos.

The Member Service Representative will be part of our talented remote Contact Center team. The Member Service Representative will answer phone陕西 calls to assist with questions and requests regarding membership, banking products, services, and rates while seeking to exceed member expectations with every interaction. We pride ourselves on delivering world class service in a collaborative and supportive team environment. Our success is dependent upon employees who are self-motivated, dependable, adaptable, a team player, and member focused.

Location: Remote

TOP JOB RESPONSIBILITIES

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment.
• Specializes in either digital, cards, or loans-related queue and processes related transactions.

Other Responsibilities and Opportunities

• Corresponds with other departments and management through email for additional requests or research.
• Additional job-related projects and duties as assigned by management.

QUALIFICATIONS & SKILLS

• 6 months of experience in customer service is preferred.
• Excellent written and verbal communication.
• Thrives in a fast‑paced customer service environment.
• Must be highly organized and detail oriented.
• Ability to work independently and prioritize work effectively.
• Ability to navigate and utilize multiple platforms/computer software simultaneously.
• Experience in a remote work environment with dual monitors is a plus.
• Works well in a structured and procedure driven position.

FLSA: Nonexempt

PERKS AND BENEFITS

• Group medical, dental, and vision coverage insurance.
• Generous Paid Time Off.
• Up to 11 Paid Holidays Per Year.
• 401(k) With Employer Match and Discretionary Contribution.
• Employee Referral Program.
• Wellness Programs.
• Peer-to-Peer Recognition Program.
• Salary is $19.23/hour.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

ADA Statement & Requirements: S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.

Cognitive Requirements- Constantly: Compile, copy and compare information; analyze and compute information. Problem solving and critical thinking;ությամբ good judgement/reasoning and resourcefully solve routine problems; organize and handle multiple tasks and prioritize; handle confidential/sensitive information; exhibit excellent customer service skills.

Occasionally: Perform basic mathematical computations.

Physical Requirements- Constantly: Sit- Remaining in a seated position for long HON periods of time; use hands/fingers forીને repetitive keyboard & doença hand motion; speak coherently.

Emotional Effort- Frequent short deadlines. Work environment hectic with continual periods of high stress.

Internal gyferious Interaction- Steady and ongoing with occasional periods of low volume.