Member Service Representative

BroadPath, LLC; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare service provider is seeking a Member Service Representative for their remote call center team. The ideal candidate will handle approximately 50 calls daily, assist with various inquiries, and educate members on plan benefits. Candidates should have at least one year of customer service experience and a high school diploma. Proficiency with Microsoft Office is required. This position offers the flexibility of remote work.

Qualifications

• Minimum of one year of experience in healthcare or health plan settings.
• Minimum of one year of customer service and/or call center experience.
• Ability to maintain positive relationships with coworkers and clients while working remotely.

Responsibilities

• Handle a minimum of 50 calls per day, providing exceptional customer service.
• Assist with inquiries, concerns, and complaints professionally.
• Educate members on plan procedures, benefits, and services.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

MS Office Suite

Windows platforms

Job description

A company is looking for a Member Service Representative to join their remote call center team.

Key Responsibilities

• Handle a minimum of 50 calls per day, providing exceptional customer service to members and stakeholders
• Assist with various inquiries, concerns, and complaints in a professional manner
• Educate members on plan procedures, benefits, and services while maintaining a calm demeanor

Required Qualifications

• Minimum of one year of experience in healthcare or health plan settings
• Minimum of one year of customer service and/or call center experience
• High school diploma or equivalent
• Proficiency with Windows platforms and MS Office Suite (Word, Excel)
• Ability to maintain positive relationships with coworkers and clients while working remotely