Member Service Representative

Municipal-Credit-Union; New York (NY); On-site; USD 28,000 - 50,000; Full time

Job summary

Municipal Credit Union in Downtown Brooklyn, NY seeks a Member Service Representative to deliver excellent member service, explore needs, and tailor financial solutions in a high-volume branch.

You will assist with new accounts, maintenance, loan applications and teller transactions, using needs-based assessment to promote MCU products while building a premier member experience.

Qualifications

• Provide excellent member service and assist with a range of financial requests.
• Perform needs-based assessments to identify suitable products and services.
• Handle new accounts, account maintenance, loan applications, and teller transactions.

Responsibilities

• Deliver outstanding service and respond to member inquiries in a timely manner.
• Assist with transactions, including cash handling and product recommendations.

Skills

Customer service

Needs-based selling

Financial products

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Representative

Downtown Brooklyn, Brooklyn, NY, US

4 days ago Requisition ID: 3056

Salary Range: $20.00 To $36.14 Hourly

About MCU

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview:A Member Service Representative is responsible for providing excellent service to members by exploring member needs and offering tailored financial solutions. You will support members by explaining products and services with the ability to serve a member with any request, including new account needs, account maintenance, loan applications and/or teller transactions. Through needs-based assessment, provide and offer additional products and services while creating a premier member experience. Operate within a high volume branch environment to perform a range of