Member Service Consultant

Credit Union West; Surprise (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

100% paid health, dental & vision

Incentives up to 15%

401K with 5% employer match

Profit Sharing

Tuition reimbursement

Gym membership reimbursement

Paid time off

Credit Union West membership and perks

Job summary

Credit Union West is seeking a dedicated Member Service Consultant for the Surprise, AZ branch. The role focuses on delivering a superior member service experience, handling transactions, establishing relationships, and promoting digital banking options.

Training is provided before transitioning to the home branch. Enjoy full-time hours, competitive compensation, and benefits such as health insurance, 401(k) matching, and tuition reimbursement.

Qualifications

• Minimum 0–1 year of customer service experience, preferably in financial services.
• Ability to work Monday–Saturday 8am–6pm.
• Bilingual preferred.

Responsibilities

• Assist teller transactions accurately and securely, promoting digital services.
• Open, maintain and close various membership accounts, assist with online banking and transfers.
• Process consumer loan applications and funding, including personal, card, and auto loans; cross-sell related products.
• Support other duties as needed.

Skills

Customer service

Communication

Time management

Digital services

Education

High school diploma or GED

Tools

Microsoft Office

SharePoint

Teams

Zoom

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Consultant

Full Time Clerical Surprise Branch, Surprise, AZ, US

3 days ago Requisition ID: 2498

Salary Range: $20.00 To $21.39 Hourly

Credit Union West has been named a ‘Top Company to Work for in Arizona’ for the 14th year in a row (2013-2026)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.

Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to high paying wages, Credit Union West also offers the following:

• Full-time employees receive 100% paid health, dental & vision insurance
• Earn incentives up to 15%, depending on position
• 401K plan with employer matching funds up to 5%
• Profit Sharing
• Tuition reimbursement
• Gym membership reimbursement
• Paid time off for holidays, vacation, and sick days
• Credit Union West membership and discounts

Be part of our award-winning team!

While this role is located in our Surprise Branch, candidates will complete five weeks of comprehensive, full-time training at our corporate headquarters in Glendale, AZ before transitioning to their home branch.

POSITION SUMMARY

Enhances the quality of life for our members by embracing the organization’s mission and core values. This frontline, member-facing position will provide an industry leading member service experience. Provides consultative conversations and sound financial advice for our members through the development and expansion of new and existing relationships. This universal sales position supports teller operations, new accounts, account maintenance and consumer loan applications and funding. All duties will primarily be performed at the individuals home branch. However, they must also be prepared to provide onsite support to other branch locations as needed.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Teller Activities – Efficiently and accurately processes transactions in a friendly manner. Observe context and conversational cues and clues to identify product and service solutions to needs that are presented or emerging. Maintains proper security controls and uses sound judgment to place check holds. Asks questions and maintains knowledge regarding elder abuse and other scams to prevent frontline financial fraud. Responsible for individual cash drawer balancing and assisting with daily branch balancing activities. Encourages members to adopt digital services.
• New Account and Member Maintenance – Opens, maintains and closes a wide variety of membership accounts including but not limited to savings, checking, certificate, and retirement accounts. Provides proactive and timely follow up. Assists members with a wide range of services such as online banking, direct deposit, automatic transfers, and account maintenance. Assists members through digital channels such as phone, and email, ensuring professional communication through all channels. Establishes member relationships by ensuring responsiveness and regular follow up and encourages member adoption of digital services.
• Sales and Service – Consistently demonstrates behaviors that reflect the mission, core values and service standards of the Credit Union. Meets or exceeds sales and production objectives by handling member requests, identifying needs and making recommendations. Responsible for application processing and funding of consumer loans including personal, credit cards, and auto. Solicits a variety of peace‑of‑mind ancillary products associated with loans. Accurately completes loan and title documents. Participates in outbound calling campaigns as needed.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

EDUCATION: A high school diploma or G.E.D.

EXPERIENCE: A minimum of 0-1 year of customer service experience, preferably in a financial institution. Ability to work shifts between the hours of Monday – Saturday 8am to 6pm. Bilingual preferred.

SKILLS & COMPETENCIES

• Live the mission, vision, and core values of the credit union.
• Thorough knowledge and understanding of organization's Employee Handbook.
• Able to communicate effectively and tactfully with employees and members both orally and in writing.
• Demonstrate critical thinking and being self‑reliant to better analyze and solve problems.
• Effective time management and organizational skills. Ability to multi‑task and be agile to serve members and employees.
• Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom).
• Thorough knowledge and understanding of organization’s Employee Handbook and policies.
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti‑Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.