Member Service Advisor

Spero Financial Federal Credit Union

Anderson (SC)

On-site

USD 36,000 - 52,000

Full time

20 hours ago

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Benefits offered by this job

Health Insurance Coverage

401(k) Retirement Plan with match

Profit-sharing contribution

Paid time off and flexible scheduling

Job summary

Spero Financial is seeking a Member Service Advisor (MSA) in Anderson, SC. You will be the first point of contact for members, handling account transactions, inquiries, and financial education to build advisory relationships.

You will develop member trust by analyzing needs and recommending solutions, while promoting Spero Financial products and services and guiding members through the lifecycle with proactive outreach.

Qualifications

Two to five years of related experience.
High school diploma or GED required.
Knowledge of BSA/CIP/AML policies and procedures.

Responsibilities

Handle teller transactions, cash balancing, and online member requests.
Open accounts including IRAs, CDs, and various business/special accounts; handle loan processing.
Educate members on financial planning basics and cross-sell Spero products and services.
Proactively engage members for onboarding and marketing campaigns; maintain member relationships.

Skills

Customer service

Interpersonal skills

Adaptability

Attention to detail

Education

High School Diploma or GED

Tools

TellerLink

Job description

At Spero Financial (formerly SC Telco Federal Credit Union), we’re more than just a credit union — we are a team of financial coaches, resolution-seekers, and thought leaders committed to enhancing the financial lives of the members we serve. Recognized as the #3 Best Credit Union to Work for in the Nation by American Banker (2024 by asset size) and Mid-Size Best Place to Work in South Carolina (2022-2024), we believe that taking care of our teammates is one of the most powerful ways we can invest in the future. Spero team members enjoy a surplus of perks and benefits .

Committed to our staff, our members, and our community.

We're looking for energetic people to join our dynamic team; people with passion for helping individuals soar financially. As a company, we believe in investing in our most valuable asset — our team members — and approaching every decision with the spirit of a warrior, the heart of a servant, and the mind of a champion.

Spero Financial is an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Location: Anderson, SC

Job Id:470

# of Openings:1

Hwy 81
Role
As a Member Service Advisor (MSA) you are a key contributor to the financial success of Spero Financial. You are responsible for assisting members with all elements of their financial needs including basic account transactions, inquiries, and financial education regarding lending and deposit opportunities. This is initially accomplished by actively engaging members as their single point contact in their initial visit and re-engaging them over time to create loyalty and establish an advisory relationship. As an MSA, you should be able to develop trusting member relationships by analyzing member needs and recommending solutions. You will also deliver on Spero Financials' member experience by educating members using basic financial planning tools to further deepen the relationships. You should be able to proactively identify members' financial needs and turn those needs into business opportunities through referral and cross-sell of the full suite of Spero products and services; including self-service channel options to provide the member with convenient and easy ways to access Spero Financial. You should onboard your members from account opening throughout the phases of the member lifecycle to ensure future needs are met. You are also responsible for making outbound calls to onboard and educate members who may not frequent the branch as well as to promote current marketing campaigns. The ideal MSA should have strong interpersonal and communication skills, keen attention to detail, adaptability, and professionalism. Those skills ensure you will support the mission, vision, and values of Spero Financial. You will proactively work with support departments and other member serving channels, such as TellerLink to ensure you are providing a frictionless member experience.

Major Duties and Responsibilities

Teller transactions, cash/check balancing, online member requests including replies to online banking messages and webmail, wires, account maintenance, lobby management, member appointment scheduling, adding shares/joint members to existing memberships, IRA deposits and withdrawals, notary services, vault duties, cash management.
All duties and functions of MSA I, in addition to account/membership opening including IRA's, CD's and all business and special accounts. Loan processing and closing of Visa Credit Cards, share secured loans, personal loans, and lines of credit.
All duties and functions of MSA I and II, in addition to processing and closing of all collateralized loans, obtaining Certified Credit Union Financial Counselor certification (CCUFC) through CUNA Mutual, obtaining Nationwide Mortgage Licensing System certification (NMLS) to process Home Equity Lines of Credit and mortgage applications as needed. The duties outlined above are essential functions of each MSA position.
Other duties/functions may be assigned as they relate to member service needs, such as limited travel to other branch locations, community involvement, credit union events and other service-related functions.
Perform additional duties as assigned.

Knowledge and Skills

Experience: Two to Five years of similar or related experience, including time spent in preparatory positions.
Education/Certifications/Licenses: A high school degree or GED is required.
Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills: Maintain knowledge with training in BSA Compliance - every staff member is required to uphold the credit union’s compliance with the Bank Secrecy Act (BSA), Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) policies and procedures. This includes required BSA reporting. Specific functions such as tellers and front-line staff within Spero Financial will take into consideration the awareness of unusual or suspicious activity that is relevant to the department and report such activity. In addition to any other assigned training courses, BSA, CIP, OFAC and AML related courses must be completed at least annually, as made available by the Training and/or Compliance Departments. Required to maintain comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, and Office of Foreign Assets Control requirements. Comply with all Spero policies and procedures to ensure compliance with such regulations.

Investing and taking care of our people is how we are taking the lead in investing in a brighter future for everyone.

Health Insurance Coverage