Member Sales Associate

Serenity Mental Health Centers; Denver (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Growth opportunities

Job summary

Serenity Mental Health Centers in Denver, CO seeks a highly motivated Member Sales Associate to guide clients through options with clarity and empathy. You’ll meet KPIs, handle objections gracefully, document client information accurately, and coordinate handoffs to keep the client journey seamless.

This full-time, on-site role offers strong benefits including employer-paid health coverage, a 401(k), and generous PTO and holidays, with clear growth opportunities as Serenity expands its client

Qualifications

• 2+ years of full-time, customer-facing experience in premium service environments preferred.
• Track record of hitting goals or performance targets.
• Able to build trust quickly and make clients comfortable.
• Handles rejection well and stays focused on outcomes.
• Strong active listening skills to understand client needs.
• Able to manage a high volume of interactions without quality loss.
• Some leadership experience or desire to grow into a team lead role.

Responsibilities

• Guide clients through options with clarity and consultative approach.
• Listen, ask the right questions, and document client information accurately.
• Work toward individual KPIs and contribute to team performance.
• Handle objections with composure and redirect toward solutions.
• Coordinate handoffs between internal teams to ensure seamless experience.
• Follow up with clients to maintain momentum.

Skills

Customer-facing experience

Sales targets

Trust-building

Handling rejection

Active listening

High-volume interactions

Leadership potential

Job description

Member Sales Associate

Employment Type: Full-Time (On-site)

What You’ll Do

• Guide clients through their available options with clarity, patience, and a consultative approachwhileconfidentlyencouragingthem to take the next step

• Listen carefully, ask the right questions, and document client information accurately and thoroughly

• Work toward individual KPIs and contribute to team performance goals with consistency and accountability

• Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving

• Coordinate handoffs between internal teams to ensure the client experience stays seamless

• Follow up with clients to keep momentum moving and ensure nothing falls through the cracks

What You Bring

• 2+ years of full-time, high-quality customer-facing experience. Ideally inhospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred

• A track recordof hitting goals or performance targets, andthe self-motivation to keep raising the bar

• You build trust quickly and people feel comfortable with you almostimmediately

• You handle rejection well — youdon’ttake it personally, you learn from it and stay focused on the outcome

• Strong active listening skills — you catch what people mean, not just what they say

• Able to manage a high volume of interactions without letting quality slip

• Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply

Schedule & Compensation

• Condensed work week — three 13-hour shifts

• Competitive pay

• 90% employer-paid medical, dental, and vision coverage

• 401(k) retirement plan

• 10 PTO days to start, 15 after year one, plus 10 paid holidays

• Significant growth and promotion potential as Serenity continues to expand

About Serenity

Serenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes. Our client-facing teams are the core of how people experience what we do — and we invest heavily in people who show up, perform, and genuinely care about the clients they serve. Ifyou’vespent your career in environments where every interaction mattered, the standard was always high,andyou knew how to get results,you’llfind this place was built for people like you.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.

In accordance with Colorado’s EqualPay for Equal Work Act this position pays $22 hourly.