Member Resource Center Director

SEIU Local 1021; Oakland (CA); On-site; USD 134,000 - 155,000; Full time

Job summary

SEIU Local 1021 seeks a Member Resource Center Director to lead the MRC in Oakland. This role includes managing member outreach programs, supervising a skilled team, and ensuring effective operations aligned with union goals. A commitment to member needs and justice is essential, along with proven leadership and program management skills.

Benefits

Health coverage

Life insurance

Pension

401(k)

Paid leave

Qualifications

• 5+ years union experience required.
• 3+ years leadership experience.
• 1+ year in labor relations.

Responsibilities

• Oversee the efficient operation of the MRC.
• Manage a team to provide high-quality service to union members.
• Develop and oversee the MRC budget.

Skills

Leadership

Interpersonal skills

Program management

Technological proficiency

Effective communication

Process improvement

Adaptability

Education

Bachelor’s degree or equivalent

Job description

Member Resource Center Director Oakland (Posted 11/14/2024)

SEIU Local 1021 was founded in 2007 when ten local unions came together in Northern California to form one larger, more powerful union. Together, our members are building a true 21st-century union fighting to empower our members and improve our society. We are 54,000 strong – organizing and representing public service workers in cities, counties, courts, schools, private non-profits, special districts, public health care, nursing, and higher education. We are looking for energetic, hard-working staff who are committed to real change, who believe in the value of work and public services, and who want to be part of the team that wins for workers, their families, and communities.

LOCATION: Oakland, California

RESPONSIBILITIES: Under the direction of the Head of Operations/Labor Relations, the Member Resource Center (MRC) Director is the primary staff leader responsible for innovating, developing, and administering the Union’s MRC. The goal is to reach thousands of union members, resource members, and leaders with tools, resources, education, and information to improve members’ lives. The MRC Director plans and directs the activities of the MRC and other delegated operational areas, supervising a team of skilled staff to provide high-quality advice, service, and a positive union experience for members contacting the MRC.

The primary responsibilities include:

• Ensuring the efficient and effective operation of the MRC and coordinating its activities with overall Union programs.
• Interpreting contract language, investigating workplace issues, and bargaining legal contracts. Advising members on their rights and conditions via phone, in person, or in writing.
• Leading, motivating, developing, and evaluating MRC staff.
• Planning, organizing, prioritizing, and providing policy guidance for MRC work and projects.
• Overseeing the development, testing, and scaling of the Union’s MRC Digital Learning and Business Intelligence platforms, using metrics and feedback to monitor effectiveness.
• Collaborating with stakeholders to deliver high-impact MRC programs.
• Identifying opportunities to modernize the MRC to enhance member experience and increase adoption, maintaining high standards of service and consistency.
• Developing and overseeing the MRC budget.
• Building and sustaining a scalable, efficient, and cost-effective MRC system.
• Providing reports and analysis to union stakeholders.
• Implementing new communication tools to improve outreach.
• Working with the Member Engagement/Staff Development Director on programs to develop member leadership.
• Maintaining confidentiality, integrity, and discretion in managing information and resources.
• Evaluating complex technical and operational issues, proposing effective solutions.
• Managing large, complex projects to deliver high-impact results.
• Establishing effective relationships with members and union leaders.
• Managing priorities and deadlines in a dynamic environment.
• Formulating and implementing goals, policies, and procedures.
• Representing the Union in meetings with clear, concise reports and correspondence.
• Understanding and applying the organizing model to empower members and achieve workplace outcomes.

CORE COMPETENCIES: Critical for success include commitment to member needs, sharing expertise, effective communication, process improvement, striving for excellence, and adaptability.

SKILLS AND ABILITIES: Bachelor’s degree or equivalent, 5+ years union experience, 3+ years leadership, 1+ year labor relations, program management skills, technological proficiency, teamwork ability, strong interpersonal skills, and commitment to justice.

PREFERRED EXPERIENCE: Union Member Resource Center experience, additional labor relations experience, and innovative project implementation.

SPECIAL REQUIREMENTS: Willingness to work irregular hours, travel within Northern California, possess a valid California driver’s license, and maintain appropriate auto insurance.

SALARY AND BENEFITS: Starting at $134,503.12 to $154,678.60, with comprehensive benefits including health coverage, life insurance, pension, 401(k), and paid leave.

TO APPLY: Visit our online Career Center. Include a detailed résumé, cover letter, and three references. Indicate the position in your cover letter. Applications accepted until filled; no phone calls.

HIRING: Committed to diversity and equity, encouraging women, LGBTQI, people of color, and immigrants to apply.

EQUAL OPPORTUNITY EMPLOYER: SEIU Local 1021 is an equal opportunity employer, ensuring fair treatment and policies against discrimination and harassment.