Member Relations Representative

Gymboree Play & Music; Southlake (TX); On-site; USD 16,531 - 24,796; Part time

Job summary

Gymboree Play & Music in Southlake, Texas is seeking a part-time site associate to drive sales, run daily operations, and deliver exceptional customer service in a hands-on children's program environment. You will manage enrollments, merchandise, parties and events, while maintaining cleanliness and accurate records.

This role also involves marketing activities and team support. Candidates should have strong communication, be able to lift 20 lbs, and work weekends as needed.

Qualifications

• Sales experience required and proven leadership skills.
• Strong computer skills and ability to use our online database.
• Excellent phone and customer service skills.
• Excellent communication and interpersonal abilities.
• Ability to lift 20 lbs and move equipment.
• Flexible, organized, and motivational team player.

Responsibilities

• Manage site sales goals and performance analysis.
• Operate the daily Sales Planner reporting and analysis.
• Use the online database to enroll customers and process transactions.
• Sell enrollments, merchandise, birthday parties, and events.
• Answer calls and emails; greet and serve customers.
• Maintain merchandise standards including pricing and stock.
• Support local marketing and community partnerships.
• Educate and enroll customers in Gymboree programs.
• Assist with birthday parties as needed; team building and development.
• Ensure brand quality and handle inquiries.

Skills

Sales experience

Leadership

Computer skills

Phone skills

Customer service oriented

Communication skills

Lift 20 lbs

Flexible

Motivator

Organized

Job description

Background

Gymboree Play & Music is the world’s leading parent-child interactive program for children ages newborn to five years. In 2021, we celebrated 45 years of bringing play, music, arts and learning to families across the United States and around the world!

Responsibilities

• Financials
  • Setting and attaining site sales goals
  • Accurate Daily Sales Planner (DSP) reporting and analysis
• Site Operations
  • Strong computer skills/Care (our online database management system) knowledge and application.
  • Use features and benefits of Gymboree to provide information and sell enrollments, merchandise, birthday parties and special events to new and existing customers.
  • Answer incoming calls, make outbound calls, greet and service customers.
  • Answer emails in a timely manner and complete actions as required.
  • Maintain site standards, including, but not limited to: cleaning, stocking and pricing of merchandise, and helping with equipment set changes
• Marketing via:
  • Local grassroots involvement
  • Seeking community partnerships and business opportunities
  • Updating websites, social media, etc.
  • Creating and printing fliers to promote special events and other needed info
• Programming
  • Educate and enroll customers in the most appropriate class(es) for their child(ren). There are 3 core programs:
    • Gymboree classes include age appropriate play activities on our custom designed play equipment, songs, parachute play, and bubbles.
    • Music classes involve instrument activities, singing, dancing and exploring a variety of music styles from around the world. Candidates must possess music background to teach Gymboree Music classes.
    • Art classes offer hands-on, process-oriented activities including painting, sculpting, collage making and dress-up time, in addition to movement activities and songs that support different art themes explored.
    • Additional Program (ex. Gymboree on the Go, school readiness skills, etc.) information must also be acquired and utilized.
  • Maintain a working knowledge of programs and current lesson plans. May be trained in teaching if desired.
  • Keep track of birthday party scheduling. May be required to assist with birthday parties, as needed.
• Team Building
  • Recruiting and hiring
  • Development
• Customer Service
  • Ensure brand quality and standards
  • Handle inquiries/complaints

NOTE: Gymboree Play & Music provides all training necessary.

Key Skills And Traits

• Sales experience
• Solid group leadership skills
• Intermediate computer skills
• Phone skills
• Customer service oriented
• Strong communication skillsMust be able to lift a minimum of 20 lbs. and move play equipment
• Clean, physical appearance
• Visionary
• Flexible
• Motivator, organizer, and supportive

Hours

Part‑time, may be able to complete some tasks away from site. Monday through Saturday scheduling available. Must be willing to work weekends based on business needs.

Compensation

Starting pay is based on experience. Free Gymboree Play & Music classes and a discount on products.