Member Outreach Specialist

Indydio; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Indydio in Indianapolis is seeking a friendly, results-driven call center specialist to support members through outbound calls, answer questions, and record information accurately. You will join a team with a dependable routine and learn about Indydio’s offerings while following established processes.

This in-office role requires excellent listening and communication skills, basic computer skills, and a proactive, self-motivated attitude. Healthcare experience is a plus but not required.

Qualifications

• Warm, friendly, and helpful personality.
• Strong listening and communication skills.
• Comfortable speaking with people by phone.
• Reliable and self-motivated.
• Able to stay focused on repetitive work.
• Comfortable learning new information quickly.
• Basic computer skills.
• Healthcare experience is a plus, but not required.

Responsibilities

• Make outbound calls to members.
• Answer general questions and provide support.
• Listen to members and address their concerns.
• Record call information accurately.
• Complete a high volume of calls each day.
• Learn and communicate information about the company's offerings.
• Follow established processes and guidelines.
• Maintain a dependable and consistent work routine.

Skills

Warm personality

Listening skills

Phone communication

Reliable

Focused on repetitive work

Fast learner

Basic computer skills

Healthcare experience a plus

Job description

Responsibilities

• Make outbound calls to members
• Answer general questions and provide support
• Listen to members and address their concerns
• Record call information accurately
• Complete a high volume of calls each day
• Learn and communicate information about the company's offerings
• Follow established processes and guidelines
• Maintain a dependable and consistent work routine

Qualifications

• Warm, friendly, and helpful personality
• Strong listening and communication skills
• Comfortable speaking with people by phone
• Reliable and self-motivated
• Able to stay focused on repetitive work
• Comfortable learning new information quickly
• Basic computer skills
• Healthcare experience is a plus, but not required

This position is in-office Sunday-Thursday, 9a-5p