Member Management Specialist

Lateam Partners; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Lateam Partners is seeking a detail-oriented Member Management Specialist to join the Customer Success team on a remote basis. You will vet and onboarding new members, ensure data accuracy, and support automation initiatives to streamline workflows.

The role involves reviewing registrations, validating profiles, and maintaining member data across internal systems. A proactive mindset and strong research skills are essential for success in this position.

Qualifications

• 3+ years of experience in membership management, vetting, customer support, or data operations.
• Proven ability to research, verify, and validate membership data with high accuracy.
• Familiarity with web research, Excel/Google Sheets, and CRM or data-management tools.

Responsibilities

• Review new membership applications and verify registrant information.
• Determine membership type and access level; assess eligibility for sampling access.
• Conduct online research to validate registrant details and identify potential red flags.
• Maintain membership records and support data integrity initiatives.
• Assist with reporting, audits, and process documentation as needed.
• Participate in automation initiatives to streamline vetting workflows.

Skills

Membership management

Vetting

Customer support

Data operations

Tools

Magento

Salesforce

Microsoft Office

Notion

Confluence

Slack

Microsoft Teams

Zoom

Job description

Member Management Specialist / Vetting & Membership Support

Location: Remote (LATAM-based candidates welcome)

Department: Membership & Vetting

Reports To: Manager, Customer Success

This position requires schedule flexibility.

9:00 AM – 6:00 PM EST | Monday–Friday

(Occasional Saturday coverage, with a day off adjusted during that week)

Overview

Our client is the world’s largest material marketplace for the architecture, design, and construction community. We are seeking a detail-oriented, curious, and proactive Member Management Specialist to join our Customer Success team. This role is critical in supporting the vetting and onboarding of new members, ensuring accuracy, integrity, and compliance across our platform. This is a unique role for a unique product. we’re looking for an individual that has a drive to deliver a delightful user experience, coupled with process improvement to take member management to the next level.

The Specialist will review incoming registrations from a variety of industry stakeholders, Brand Representatives, Brand Partners, and Design Professionals to determine eligibility for sampling access. This role also involves online research to identify red flags, confirm registrant information, and surface potential conflicts. In addition, the Specialist will contribute to ongoing data management, cleanup, process improvement projects, and automation initiatives.

What you’ll do

Membership Vetting & Onboarding

• Review new membership applications and verify registrant information.
• Determine appropriate membership type and access level.
• Assess eligibility for sampling access in alignment with company policies.

Research & Compliance

• Conduct online research to validate registrant details and confirm professional legitimacy.
• Flag and elevate potential conflicts of interest, incomplete applications, or suspicious activity.
• Maintain a working knowledge of industry standards, brand partnerships, and membership eligibility rules.

Data Management & Project Support

• Update, track, and maintain membership records in internal systems.
• Support data integrity initiatives, including cleanup and normalization of member information.
• Assist with reporting, audits, and process documentation as needed.
• Analyze and manipulate data to identify trends, patterns, and priorities.

Automation & Process Optimization

• Participate in initiatives to streamline and automate vetting workflows, leveraging tools like AI (e.g., ChatGPT), internal dashboards, or CRM automations.
• Collaborate with team members and product partners to identify repetitive manual tasks suitable for automation.
• Document and test automated processes to improve efficiency, accuracy, and consistency.
• Work closely with cross-functional teams (Brand Partnerships, Customer Support, Operations) to resolve membership questions.
• Provide feedback to improve the vetting process, tools, and guidelines.
• Support special projects and pilot programs related to membership and data workflows.

What you’ll bring

• 3+ years of experience in membership management, vetting, customer support, or data operations.
• Strong attention to detail, critical thinking, and analytical mindset.
• Strong research and problem-solving skills, with ability to spot inconsistencies and red flags.
• Proficiency with web-based research, Excel/Google Sheets, and CRM or data management tools.
• Interest in design, architecture, or brand partnerships a plus.

Technical Skills & Tools

• Experience using automation and AI tools (e.g., ChatGPT or similar).
• Familiarity with Magento, Salesforce, Microsoft Office Suite, Notion, and Confluence.
• Familiarity with Slack, Microsoft Teams, and Zoom.
• Comfort working with databases, spreadsheets, and CRM dashboards.

• Detail-oriented with a high level of accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and deadlines.
• Proactive mindset with willingness to learn and grow.
• Professional curiosity about the design/architecture industry.