Member Loan Specialist

Credit Union West; Prescott Valley (AZ); On-site; USD 52,000 - 66,000; Full time

Job summary

Credit Union West in Prescott Valley, AZ is hiring a frontline member service and lending specialist. The role focuses on opening and maintaining accounts, processing consumer loans, and providing sound financial guidance to members at the home branch with occasional support at other locations.

A high school diploma or GED is required with 3–5 years of lending experience; NMLS is required. Bilingual abilities are preferred. Training consists of five weeks at our Glendale corporate office.

Qualifications

• Education: A high school diploma or GED.
• Experience: 3–5 years of lending experience in a financial institution.
• NMLS license required; bilingual preferred.

Responsibilities

• Sales and service: open, maintain, and close member accounts; coordinate product referrals.
• Process loan applications and funding for consumer loans and credit cards.
• Provide guidance on online banking and digital services; assist with account maintenance.
• Assist with teller transactions and support branch operations as needed.

Skills

Lending experience

Customer service

Communication

Digital literacy

Education

High school diploma or GED

Tools

Microsoft Office

SharePoint

Teams

Zoom

Job description

Credit Union West has been named a “Top Company to Work for in Arizona” for the 12th year in a row (2013-2024)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.

Credit Union West continuously looks for ways to improve employee satisfaction and experience. In addition to high paying wages, Credit Union West also offers the following:

• Full‑time employees receive 100% paid health, dental & vision insurance
• Earn incentives up to 15%, depending on position
• 401K plan with employer matching funds up to 5%
• Profit Sharing
• Tuition reimbursement
• Gym membership reimbursement
• Paid time off for holidays, vacation, and sick days
• Credit Union West membership and discounts

Be part of our award-winning team!

This position is based out of our Branch in Prescott Valley, AZ but will require 5 weeks of full‑time training at our corporate office in Glendale, AZ.

Position Summary

Enhances the quality of life for our members by embracing the organization’s mission and core values. This frontline, member‑facing position will provide an industry‑leading member service experience. Provides consultative conversations and sound financial advice for our members through the development and expansion of new and existing relationships. This universal sales position supports opening of consumer and business new accounts, account maintenance and consumer personal and home equity loan applications and funding. All duties will primarily be performed at the individual's home branch. However, they must also be prepared to provide onsite support to other branch locations as needed.

Essential Functions & Responsibilities

• Sales and Service – Consistently demonstrates behaviors that reflect the mission, core values, and service standards of the Credit Union. Meets or exceeds sales and production objectives by handling member requests, identifying needs and making recommendations. Responsible for application processing, funding of consumer loans including personal, credit cards, auto, and home equity, as well as submitting qualified department referrals. Solicits a variety of peace‑of‑mind ancillary products associated with loans. Accurately completes loan and title documents. Participates in outbound calling campaigns as needed.
• New Account and Member Maintenance – Opens, maintains, and closes a wide variety of membership accounts such as savings, checking, certificate, and retirement accounts. Opens specialty accounts such as Business, Trust and Estate. Provides members and team members with proactive and timely follow up. Assists members with a wide range of services such as online banking, direct deposit, automatic transfers, and account maintenance. Assists members through digital channels such as phone and email, ensuring professional communication through all channels. Encourages adoption of digital services. Completes teller transactions as needed.
• Resource and Branch Support – Provides subject matter expert resources to branch team and acts as a lead in the absence of a manager to de‑escalate member concerns. Uses good judgment to provide overrides within permission authority. Ensures compliance and security protocols are adhered to and keeps manager apprised of concerns. Demonstrates knowledge retention of policy and procedures. Completes auditing, cash ordering and vault related responsibilities as assigned. Completes teller transactions as needed.
• Performs other duties as assigned.

Qualifications & Requirements

Education: A high school diploma or G.E.D.

Experience: A minimum of 3-5 years of lending experience in a financial institution required. Ability to work shifts between the hours of Monday–Saturday 8 am to 6 pm. NMLS required. Bilingual preferred.

Skills & Competencies

• Live the mission, vision, and core values of the credit union.
• Able to communicate effectively and tactfully with employees and members both orally and in writing.
• Demonstrate critical thinking and be self‑reliant to better analyze and solve problems.
• Effective time management and organizational skills. Ability to multi‑task and be agile to serve members and employees.
• Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom).
• Thorough knowledge and understanding of organization’s Employee Handbook and policies.
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets Control, Anti‑Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.