Member Liaison (Tucson)

Community Health Associates; Tucson, Northern (AZ, KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Community Health Associates is seeking a Health Care Coordinator to support member services and administrative tasks. You will serve as the first point of contact, manage appointments, and maintain electronic health records with attention to privacy and accuracy.

The role involves collaboration with staff, community partners, and managed care organizations, with occasional travel to other CHA locations within a 30-mile radius. Strong customer service and data entry skills are essential.

Qualifications

• High School Diploma or GED required.
• 21 Years or older.
• Obtain and maintain a Level 1 Fingerprint Clearance Card.
• Obtain and maintain CPR certification.
• Valid Driver’s License.
• Preferred: customer service experience in health or human services.
• One year experience in general office, clerical, and administrative support.

Responsibilities

• Act as the first point of contact for community members and staff.
• Check in members for appointments with two patient verifications.
• Ensure appointment status is updated correctly.
• Provide customer service via phone calls and route messages.
• Enroll members in the Electronic Health Record system and manage demographics.
• Enter member data and related patient information in the member overview.
• Schedule appointments, send reminders, and follow up on missed appointments.
• Perform HIPAA-compliant handling of confidential information and release of medical records as needed.

Skills

Customer service

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR) system

Job description

Ongoing Recruitment - Health Care Coordinator

The Member Liaison is responsible for performing a variety of administrative tasks that support member services. These functions include but are not limited to providing efficient customer service requests and updating general member information, maintaining members electronic health record, answer basic questions, and perform routine clerical duties. As Member Liaison you will play a vital role by collaborating with potential clients, community partners, Manage Care Organizations (MCO’s), and CHA staff contributing toward CHA’s mission and values.

Essential Duties and Responsibilities:

• Act as the first point of contact when community members or staff are engaging with CHA, ensuring a welcoming, safe, and secure environment to everyone.
• Check in Members arriving for an appointment using two patient verification.
• Ensure the appointments are updated to reflect the appropriate appointment status.
• Provide customer service via incoming telephone calls, when necessary, provide warm handoff transfer, take messages, or route them to appropriate staff voice mailbox.
• Enroll members in the Electronic Health Record system, ensuring required consents are completed.
• Entering members demographics along with related patients fund type and other data required in the members overview and profile.
• Scheduling appointments, conducting appointment reminder calls and missed appointment follow up calls.
• Perform monthly and on-going online AHCCCS verification checks and will verify member insurance on Managed Care Organization websites.
• Enter collected payments into the members ledger to provide weekly reconciliation report to the finance department.
• Manage highly sensitive and confidential information; which entails releasing Medical Records to outside agencies, governmental agencies, schools and members.
• Responsible maintaining documents that are dropped or retrieved from the Electronic Health Record in accordance with HIPAA and the 42CFR.
• May be required to work other locations within 30-mile radius.
• Sort and deliver mail to appropriate staff mailboxes.
• Perform a variety of administrative and operational support duties as assigned.

Minimum Qualifications:

• High School Diploma or GED required.
• 21 Years or older
• Obtain and maintain a level 1 Fingerprint Clearence Card
• Obtain and maintain CPR
• Valid Driver’s License
• Preferred Qualifications :
• Customer service experience working within the health or human services setting.
• One year experience in general office, clerical, and administrative support work

Cultural Competency & Skills:

Must understand culturally competency and apply cultural competency principles to all services delivered. Skills necessary to engage and work with others from diverse ethnic and cultural groups. Ability to demonstrate efforts to comprehend the needs of Bilingual; English/Spanish speaking members.

Must have oral and written communication skills, including ability to respond to callers with patience, objectivity, and a nonjudgmental attitude. Listening skills are required to effectively understand the problem that is being presented verbally. Ability to judge severity of problems and use discretion in obtaining services as needed. Demonstrate the ability to problem-solve. Knowledge of, or ability to learn, community resources. Ability to work well in a team, as well as possess good interpersonal skills and a positive attitude. Ability to operate personal computers and office equipment. Ability to follow clinical and office protocols and procedures. Ability to multi-task. Requires a basic understanding of the organization, programs and services, procedures and terminology related to a behavioral health front office.

Conditions, Equipment and Physical Requirements:

Position required to work independently as well as in a team setting. Policies and procedures govern all decision making required by this position. Position involves interaction with community representatives, peers, managers, coordinators, and other administrators. Working conditions include the responsibility of company equipment including computer, copy machine, phone, postage meter, and fax. Requires long periods of sitting, viewing computer screen and talking on the phone. Travel out of town required.

Reasonable Accommodations:

The corporation strictly adheres to the requirements of the Americans with Disabilities Act (42 U.S.C. sections 12101 et seq.). While the corporation strives to appreciate the special needs of its disabled employees and provide the necessary, reasonable accommodations, it remains the responsibility of each employee subject to the provisions of the act to promptly and effectively communicate to the corporation the need for accommodation in writing.