Member Experience Representative- Walmart Branch $22.00 an Hour

Gather Federal Credit Union; Lihue (HI); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid Holidays

Birthday Time Off

On Demand Flexible Pay Checks

$1,000 Employee Referral Incentive

Medical, Vision, Drug, and Dental

401(K) Retirement Plan and Defined DB/

Paid Time Off

Weekends Off

Educational Reimbursement

Flexible Spending Plan and Options

Life & Long-Term Disability Insurance

Employee Loan Discount

Gym Wellness Reimbursement

Job summary

Walmart Branch in Hawaii is seeking a Member Experience Representative to greet members, process transactions and maintain records across branch channels.

The role emphasizes courteous service, accurate cash handling, and promoting credit union services, with full-time hours and a $22.00–$23.00 hourly wage.

Qualifications

• Associate’s degree from an accredited college; or a High School graduate plus six (6) months experience as a Teller in a financial institution or six (6) months cashiering experience involving daily balancing and reconciliation of a cash drawer.
• Must successfully pass background checks and pre-employment drug test.

Responsibilities

• Processes member account transactions over the counter, drive-up, telephone and through the mail.
• Receives checks and cash for deposits, posts transactions, and reconciles daily work.
• Promotes and explains other credit union services such as IRA’s, certificates, safe deposit boxes, travelers checks, and loans.
• Processes membership applications, determines eligibility, opens and verifies new accounts per policies.
• Processes ATM/check card orders and card fraud disputes.

Skills

Courtesy

Tact

Diplomacy

Customer service

Education

Associate degree

High School diploma + 6 months teller experience

Job description

Member Experience Representative- Walmart Branch $22.00 an Hour

About this position

Description:

FLSA Status: Non-Exempt

Hours of Work: Full-Time, Four (4) 10-hour shifts per week 8:30am - 6:30pm. Must be available to work Saturdays on a rotational basis. 3 Days off every week. 1 Hour paid lunch break each working day.

Reports to: Branch Manager

Pay Grade: 6- $22.00 - $23.00 an Hour

A Member Experience Representative is responsible for assisting and servicing members in a professional and courteous manner as a front-line public relations representative; prepare and properly maintain records of all necessary membership account information; and processes member account transactions over the counter, drive-up, telephone and through the mail.

Essential Functions

• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions. Cashes check and pays money from savings and checking account upon verification of signatures and members account balances. Reconciles share draft accounts, process share draft check orders per member request. Process and transacts mail correspondence of member’s deposits, payments, and withdrawal requests. Prepares response to account verification requests.

• Maintains accuracy throughout all phases of work and ensures cash drawer and daily work is balanced on a daily basis. Prepares daily bank deposit.

• Promote and explain other credit union services such as IRA’s, certificates, safe deposit boxes, travelers checks, and money orders, and loans.

• Process membership applications, determines eligibility, opens and verifies all new accounts in accordance with established policies and procedures.

• Process ATM/check card orders and card fraud disputes.

Benefits

• -Paid Holidays

• - Birthday Time Off

• - On Demand Flexible Pay Checks

• -$1,000 Employee Referral Incentive

• -Medical, Vision, Drug, and Dental coverage

• -401(K) Retirement Plan and Defined Benefit Cash Balance Retirement Plan

• -Paid Time Off

• -Weekends Off

• -Educational Reimbursement

• -Flexible Spending Plan and Options with Aflac

• -Life & Long-Term Disability Insurance

• -Employee Loan Discount

• -Gym Wellness Reimbursement

Requirements

Education, Experience, Certifications and or Licenses

Associate’s degree from an accredited college; or a High School graduate plus six (6) months experience as a Teller in a financial institution or six (6) months cashiering experience involving daily balancing and reconciliation of a cash drawer or “bank”. Must successfully pass background checks and pre-employment drug test.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organizations, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation.

Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.

Must be able to routinely perform work on computer sitting for an average of 6-8 hours per day, when necessary.

Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently and work effectively either on own or as part of a team.

Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions.

Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.

Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities.

Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Salary Information

$22 - $23Hourly Wage