Member Experience Representative- Kukui Grove Branch $22.00 an Hour

Gather Federal Credit Union; Lihue (HI); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Paid Holidays

Medical, Vision, Drug, and Dental coverage

401(K) Retirement Plan

Educational Reimbursement

Gym Wellness Reimbursement

Job summary

Gather Federal Credit Union is seeking a Teller in Lihue, Hawaii. The position involves processing member transactions, maintaining accuracy of cash balances, and promoting various credit union services. Ideal candidates must have an Associate’s degree or relevant experience in cash handling, and should possess strong interpersonal skills. The role requires attention to detail and the ability to work independently while providing excellent member service. Benefits include healthcare coverage, 401(K), and generous paid time off.

Qualifications

• Must have 6 months experience as a Teller or cashiering experience with cash balancing.
• Must successfully pass background checks and pre-employment drug test.

Responsibilities

• Cash checks and deposits while verifying account signatures and balances.
• Maintain cash drawer accuracy and prepare daily bank deposits.
• Promote credit union services and respond to member inquiries.

Skills

Courtesy

Tact

Diplomacy

Education

Associate’s degree from an accredited college

High School diploma plus 6 months experience

Tools

Routine office equipment

Computer

Job description

Description

FLSA Status: Non-Exempt

Hours of Work: Monday - Friday 8:00a-5:00p

Reports to: Branch Manager

Pay Grade: 6- $22.00 - $23.00 an Hour

Essential Functions

• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions. Cashes check and pays money from savings and checking account upon verification of signatures and members account balances. Reconciles share draft accounts, process share draft check orders per member request. Process and transacts mail correspondence of member’s deposits, payments, and withdrawal requests. Prepares response to account verification requests.
• Maintains accuracy throughout all phases of work and ensures cash drawer and daily work is balanced on a daily basis. Prepares daily bank deposit.
• Promotes and explains other credit union services such as IRA’s, certificates, safe deposit boxes, travelers checks, and money orders, and loans.

Benefits

• Paid Holidays
• Birthday Time Off
• On Demand Flexible Pay Checks
• $1,000 Employee Referral Incentive
• Medical, Vision, Drug, and Dental coverage
• 401(K) Retirement Plan and Defined Benefit Cash Balance Retirement Plan
• Paid Time Off
• Weekends Off
• Educational Reimbursement
• Flexible Spending Plan and Options with Aflac
• Life & Long-Term Disability Insurance
• Employee Loan Discount
• Gym Wellness Reimbursement

Education, Experience, Certifications and or Licenses

Associate’s degree from an accredited college; or a High School graduate plus six (6) months experience as a Teller in a financial institution or six (6) months cashiering experience involving daily balancing and reconciliation of a cash drawer or “bank”. Must successfully pass background checks and pre-employment drug test.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer sitting for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.