Member Experience & Quality Improvement Specialist

CommunityCare; Tulsa (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

CommunityCare in Tulsa, OK is seeking a capable member outreach specialist responsible for outbound calls, documenting efforts, and supporting quality program activities. The role may involve extended calls and participation on multiple projects.

You will engage with members to develop care plans, schedule transportation, and connect with community resources while collaborating with the QA team to meet QI objectives.

Qualifications

• Experience in healthcare/customer service preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Contact members selected for intervention to develop care plans.
• Document outreach efforts and report results for QA analysis.
• Organize call campaigns and manage call lists.
• Collaborate with QA staff on additional outreach projects.

Skills

HMO knowledge

Customer service

Communication

Organization

Bilingual

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

Job description

CommunityCare in Tulsa, OK is seeking a capable member outreach specialist responsible for outbound calls, documenting efforts, and supporting quality program activities. The role may involve extended calls and participation on multiple projects.

You will engage with members to develop care plans, schedule transportation, and connect with community resources while collaborating with the QA team to meet QI objectives.