Member Experience Operations Manager-4Front CU (Traverse City, MI)

Cutoday USA; Traverse City (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits (PPO)

PTO and holidays

401(k) with employer match

Tuition reimbursement

Career growth

DEI culture

Community involvement

Job summary

4Front CU in Traverse City, MI is seeking a Member Experience Operations Manager-4Front CU to lead operations, risk and member experience functions, reporting to the CXO.

This role drives process improvements, builds strong teams, ensures regulatory compliance, and partners across the organization to deliver excellent member service.

Qualifications

• Bachelor’s degree preferred.
• 5–10+ years in operations, risk, or member experience functions
• Leadership experience required

Responsibilities

• Strong understanding of financial institution operations and service delivery
• Knowledge of policies, procedures, and quality control frameworks
• Strong analytical and problem-solving skills
• Ability to design and improve operational systems
• Excellent communication and collaboration abilities
• Leadership and team development skills
• Knowledge of regulatory and compliance requirements

Education

Bachelor’s degree

Job description

Member Experience Operations Manager-4Front CU (Traverse City, MI)

Published: July 11, 2026

Type: Full Time

Qualifications

Education: Bachelor’s degree preferred

Experience: 5–10+ years in operations, risk, or member experience functions

Leadership experience required

Responsibilities

Knowledge & Skills

• Strong understanding of financial institution operations and service delivery
• Knowledge of policies, procedures, and quality control frameworks
• Strong analytical and problem-solving skills
• Ability to design and improve operational systems
• Excellent communication and collaboration abilities
• Leadership and team development skills
• Knowledge of regulatory and compliance requirements

Reports to: Chief Experience Officer (CXO)

Direct Reports: Member Experience Training & Strategy Specialists, Member Experience Operations Specialist

Why Join 4Front?

We care deeply about our team. When you join 4Front, you can expect:

• Competitive pay
• Comprehensive medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Tuition reimbursement and professional development opportunities
• Career growth pathways within a stable and growing organization
• A collaborative, supportive culture focused on teamwork and DEI
• Community involvement opportunities

Our Values

• Building authentic relationships
• Empowering our employees to grow and lead
• Creating a culture of respect, inclusion, and collaboration
• Delivering service that truly wows