Member Experience & Onboarding Intern

Base Power Company; Austin (TX); On-site; USD 21,000 - 34,000; Full time

Job description

About Base

Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization—electricity—by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.

About The Role

As a Member Experience Intern, you'll be a critical part of delivering a seamless onboarding experience for new Base members. You'll ensure we have everything we need to move forward and communicate directly with members to fill any gaps. This role sits at the intersection of operational detail and member communication — ideal for someone who's customer-first, detail-oriented, and thrives in a fast-paced environment.

What You'll Do

• Review incoming photos of member homes and enter data into internal tools with accuracy and completeness.
• Communicate with members via email, phone, text, and live chat to request missing information, clarify requirements, and answer their questions.
• Follow technical criteria to make go/no-go qualification decisions.
• Surface trends and collaborate with the Operations and Member Experience teams to improve processes.
• Contribute to internal documentation to help standardize the photo review workflow.

What You'll Bring

• Strong attention to detail and ability to follow structured, technical processes.
• Clear, empathetic communication skills — comfortable on the phone and in writing.
• Self-motivated and organized, with the ability to manage high review volumes consistently.
• Tech-savvy and quick to learn new tools and workflows.
• Calm under pressure, and comfortable with ambiguity in a fast-moving environment.

About The Team

The Member Experience team is the face of Base to our members—and the voice of our members back to Base. We’re deeply customer-obsessed and uniquely cross-functional, with a strong understanding of what every team does and how it all connects. By seeing firsthand what’s working well and what should be improved, we surface insights that help inform what the business builds and prioritizes next. Every day brings a new challenge, balancing high ownership and accountability with constant collaboration and support from the team.

Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.

Our Values

• First Principles Thinking: Question assumptions. Principles > rules.
• Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
• Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
• Everyone’s an Owner: Follow through on commitments and own results.
• Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
• Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.
• Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.

Do the best work of your life at Base.