Member Experience Manager

EōS Fitness; Texas; Sur place; USD 17 908 - 20 664; Temps partiel

Avantages offerts par ce poste

Free membership for you and one family member

Discounted personal training and merchandise

Employee referral program

Daily Pay offered

401(k) with company matching

Group Health, dental, and vision insurance

Résumé du poste

A fitness club chain is seeking a dynamic Member Experience Manager in Wisconsin. This role is key in enhancing member satisfaction, leading customer service efforts, and supporting the front desk team. Ideal candidates will have a background in customer service and leadership within the fitness or hospitality sectors, alongside strong communication and organizational skills. The position offers competitive pay ranging from $13 to $15 USD per hour and numerous benefits including free membership for you and a family member.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational capabilities.

Responsabilités

• Enhance member experience through proactive initiatives.
• Resolve member concerns regarding billing and services.
• Monitor member satisfaction trends and address feedback.
• Support front desk staff training and development.

Connaissances

Customer service experience

Leadership

Communication skills

Problem-solving

Multitasking

Organizational skills

Outils

Fitness management software

Microsoft Office Suite

Social media platforms

Description du poste

Join to apply for the Member Experience Manager role at EōS Fitness.

EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners. Our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard To Win.

We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best‑in‑class service. You will partner with gym department managers to train, motivate, and develop front desk staff while ensuring a clean, friendly facility. As a key leader, you will model our core values and work closely with department managers to support the overall success of the gym.

Responsibilities

• Takes initiative to identify ways to enhance the member experience.
• Serves as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
• Addresses member complaints with professionalism, empathy, and a solution‑oriented mindset to maintain positive relationships and high retention rates.
• Supports member retention by developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach.
• Monitors trends in member satisfaction and provides actionable insights to improve retention and overall satisfaction.
• Catalyzes collaboration with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
• Ensures members feel heard and valued, maintaining an open line of communication.
• Supports online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
• Partners with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best‑in‑class customer service.
• Collaborates with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best‑in‑class member experience.
• Embodies the Company's core values in all daily interactions and decision‑making.
• Serves as a leader who inspires the team to uphold the Company’s culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.

Qualifications

• Proven experience in customer service or front‑line leadership, preferably in fitness, hospitality, or service industry.
• Excellent communication (written and verbal), problem‑solving, and interpersonal skills.
• Ability to multitask and thrive in a fast‑paced, customer‑facing environment.
• Strong organizational skills and attention to detail.
• Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
• Knowledge of fitness industry operations, including membership management and billing processes.

Requirements

• Must successfully pass a background check.
• Must obtain a CPR certification within 30 days of employment.
• Must attend EōS Ethos and Customer Service Training within 30 days of employment.
• Ability to work in a gym setting; move about club floors and rooms, communicate with employees, members, and the public.
• Ability to access and operate the Company computer system, including preparing documents, entering data, and reading reports.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Hourly Pay Range

$13—$15 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, Employee Assistant Program, and Pet Insurance.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full‑time vs. part‑time employment.

EEO Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE.

EEO is The Law – click here for more information.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

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