Member Experience Manager

EōS Fitness; Town of Florida (NY); On-site; USD 41,000 - 74,000; Part time

Benefits offered by this job

Free membership for you and a plus-one family member

Discounted Personal Training

Employee referral program

401(k) with company matching

Group health, dental, and vision insurance

Job summary

A leading fitness organization in New York is seeking a dynamic Member Experience Manager. You will enhance member experiences, resolve concerns, and lead the front desk team. Ideal candidates should have strong customer service experience and excellent communication skills. This part-time role offers competitive compensation and various perks including a free membership and career development opportunities.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Ability to multitask in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Identify ways to enhance the member experience.
• Serve as first point of contact for member concerns.
• Support member retention through engagement strategies.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Multitasking ability

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

Member Experience Manager

EōS Fitness is bold, upbeat, and motivating. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, Fight Hard To Win.

We are seeking a dynamic Member Experience Manager to support EōS members and guests by delivering best‑in‑class service. You will partner with gym department managers to train, motivate, and develop front‑desk staff while ensuring the facility is clean, friendly, and well‑maintained. As a key leader, you will model our core values and work closely with department managers to support overall gym success.

Responsibilities

• Identify ways to enhance the member experience.
• Serve as first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
• Address member complaints with professionalism, empathy, and a solution‑oriented mindset.
• Support member retention through developing and executing engagement strategies.
• Monitor member satisfaction trends and provide actionable insights.
• Collaborate with gym department managers to respond to member surveys and feedback.
• Maintain open communication and support online reputation management.
• Partner with the Operations Manager to lead, train, and coach the front desk team.
• Ensure facility operations meet cleanliness and safety standards.
• Embody the Company’s core values in daily interactions.
• Inspire team to uphold culture and deliver on our core purpose.

Qualifications

• Proven experience in customer service or front‑line leadership, preferably in fitness, hospitality, or service industry.
• Excellent communication, problem‑solving, and interpersonal skills.
• Ability to multitask in a fast‑paced, customer‑facing environment.
• Strong organizational skills and attention to detail.
• Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
• Knowledge of fitness industry operations, membership management, and billing processes.

Requirements

• Must successfully pass background check.
• Must obtain CPR certification within 30 days of employment.
• Must attend EōS Ethos and Customer Service Training within 30 days of employment.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the Company computer system including preparing documents and entering data.
• Ability to bend routinely and lift more than 40 lbs.

Salary

$41,000—$74,000 USD

Benefits And Perks

• Highly energetic and collaborative team.
• Management team that cares about your professional development.
• Free membership for you and a plus‑one family member.
• Discounted Personal Training and merchandise.
• Employee referral program.
• Daily Pay offered.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, employee assistance program and pet insurance.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability or any other legally protected status.

To view more information on our CCPA policy, click HERE.

EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.

Seniority Level

Mid-Senior level

Employment Type

Part-time

Job Function

Business Development and Sales

Industry

Wellness and Fitness Services