Member Experience Expert

Workout Anytime Franchising Systems, LLC; Spring Hill (TN); On-site; USD 19,286 - 22,041; Full time

Job summary

Workout Anytime Franchising Systems, LLC is looking for a Member Experience Expert in Spring Hill, TN. This role focuses on ensuring a welcoming and clean environment for members, helping them feel valued and heard. Responsibilities include greeting members, making marketing calls, conducting tours, and maintaining club cleanliness.

The ideal candidate must be personable, energetic, and willing to engage with members while managing various responsibilities. Shift options include full-time and part-time availability.

Qualifications

• Energetic individual willing to maintain a clean and friendly environment.
• Ability to engage with members and evaluate their needs.
• Prepared to make outgoing marketing calls when necessary.

Responsibilities

• Greet each member by name when possible.
• Make 10 calls per hour to facilitate marketing.
• Conduct membership tours and assist in memberships sales.
• Ensure members check in correctly and resolve alerts.
• Clean assigned areas daily and maintain inventory.
• Communicate effectively with members about their needs.

Skills

Personability

Team player

Customer service

Job description

Looking for a personable, energetic team player. Someone who is not afraid to ensure our members feel welcomed and heard. This role helps ensure our culture is clean, friendly, and well maintained. Our experts strive to ensure our members are happy, motivated, and getting an amazing experience every time they walk in. Must be willing to help clean and make calls when needed.

Pay

$14.00 - $16.00 per hour

Job Type

• Full-time
• Part-time

Weekly Day Range

• Monday to Friday
• Weekend availability

Shift

• 4-hour shift
• 8-hour shift

Responsibilities

• Greet each member by name when possible when they are arriving and leaving the club
• Make 10 calls per open hour to outgoing marketing calls per shift
• Conduct membership tours and sell memberships when needed
• Meet minimum expectations on KPI such as Appt Closing, SS Booking and Referrals
• Ensure all members scan in correctly and clear up any check in alerts
• Clean assigned area daily
• Monitor and maintain club inventory
• Communicate with members and evaluate their needs
• Handle complaints from customersAct as our club’s representative and set an example for our staff

Ultimately, the duties of the Member Experience expert are to make sure our club operates effectively, and that we keep our members happy.