Member Experience Coordinator

Invited Clubs; Raleigh (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement plan

Generous paid time off

Job summary

Invited is seeking a Member Experience Coordinator in Raleigh, NC to enhance member experiences through event calendar coordination, registrations, and set-up support. You will oversee social media to promote events and engage members.

The role reports to leadership such as the Member Experience Director/Manager and requires strong communication and hospitality skills along with a service-oriented mindset.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in hospitality or a similar customer-facing role preferred.
• Service-oriented mindset and ability to make members and guests feel valued.
• Friendly, positive attitude with strong communication across channels.
• Ability to multitask, stay organized, and maintain attention to detail.
• Professional phone demeanor and welcoming presence.
• Proficiency with Word, Outlook, and Excel.

Responsibilities

• Coordinate event registrations and support event set-up (decor, name badges, welcome signs).
• Assist with onboarding, programming, communication, and retention efforts.
• Capture event photos, send thank-you notes to speakers, and invite members to future events.
• Manage social media posts and keep the event calendar updated across channels.
• Update club marketing materials and maintain accurate information in systems.

Skills

Strong communication

Customer service

Hospitality mindset

Organization

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

Invited is a dynamic hospitality and service company that has been operating since 1957. With over 17,000 employees and more than 130 private clubs nationwide—ranging from country clubs to athletic clubs—Invited focuses on building strong relationships and enriching the lives of members, guests, and staff.

Job Summary

The Member Experience Coordinator plays a key role in enhancing the member experience by coordinating the club’s event calendar, managing event registrations, supporting event set‑up, and overseeing the club’s social media channels to promote events and engage with members.

Reporting Structure

• Reports to the Member Experience Director, Member Experience Manager, or General Manager (if a Member Experience Manager or Director is not assigned)

Day to Day

• Support the execution of members’ experience functions including onboarding, programming, communication, and retention efforts.
• Coordinate event registration, prepare materials for member check‑in, and assist with event set‑up (decor, name badges, welcome signs).
• Capture event photos, send thank‑you cards to speakers, and write personalized postcards inviting members to future events.
• Conduct new member welcome calls, manage birthday and anniversary lists, and provide a warm welcome.
• Manage social media activities; create and respond to posts and keep the event calendar accurate across all communication channels.
• Update club marketing materials such as posters, table tents, and digital displays.
• Maintain up‑to‑date event and registration information in MembersFirst and promote events through club communication channels.
• Support At Risk and Early Tenure Management calls and assist with data entry in tracking systems (e.g., Member 360).
• Assist with processing resignations and conduct follow‑up communications.
• Collaborate with department heads to create a unified annual club event calendar and serve as the club representative on member committees.

Additional Duties

• Assist others as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices and ensure compliance with safety guidelines.
• Take the initiative in personal and professional growth and retain required certifications.
• Address and resolve challenges using available resources and support from regional and corporate teams.
• Attend daily briefings and engage in required activities to stay informed and contribute to the team’s success.

About You

Required

• High school diploma or equivalent.
• Minimum of 1 year experience in hospitality or a similar customer‑facing role (preferred).
• A service‑oriented mindset that makes every member and guest feel valued.
• Friendly and personable with a positive, can‑do attitude.
• Strong communication skills across verbal, written, phone, text, and social media channels.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong organizational skills with keen attention to detail.
• Professional and welcoming phone demeanor.
• Exceptional listening skills to understand and respond to member and guest needs.
• Advanced proficiency in Microsoft Office applications (Word, Outlook, Excel).
• Positive attitude with a collaborative team spirit.
• Effective multitasker with strong time management and prioritization skills.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Effective communication skills with sufficient visual acuity, and adequate hearing.

Primary Tools/Equipment

• Computer
• Keyboard
• Telephone
• Copier
• General office supplies

Work Schedule

• Attendance requirements as outlined on the weekly schedule.
• Additional hours may be required to meet deadlines, including weekends and/or holidays.

What We Offer

• Medical, dental, and vision coverage
• Life insurance
• Short‑term and long‑term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part‑time team members)

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.