Member Experience & Benefits Advocate

Molina Healthcare; Kentucky; Remote; USD 20,526 - 40,033; Part time

Benefits offered by this job

Competitive benefits and compensation package

Equal Opportunity Employer

Job summary

Molina Healthcare is looking for a dedicated member advocate to enhance member retention and satisfaction. The role involves utilizing data to improve member experiences and representing member issues concerning benefits across various departments.

Qualifications include a high school diploma, 2 years of relevant experience, and proficiency in tools like Excel. A driver's license and reliable transportation are essential for this position based in Kentucky.

Qualifications

• 2 years of experience in customer service, consumer advocacy, project management, or core operations.
• Experience tracking and reporting on data.
• Proficiency in Microsoft Suite programs.

Responsibilities

• Act as an advocate for Molina members regarding benefits.
• Investigate member complaints related to benefits.
• Track and report on utilization and other key performance indicators.

Skills

Critical thinking

Problem-solving

Customer service

Data Tracking and Reporting

Education

High School diploma

Tools

Excel

Smartsheet

Microsoft Suite

Job description

Molina Healthcare is looking for a dedicated member advocate to enhance member retention and satisfaction. The role involves utilizing data to improve member experiences and representing member issues concerning benefits across various departments.

Qualifications include a high school diploma, 2 years of relevant experience, and proficiency in tools like Excel. A driver's license and reliable transportation are essential for this position based in Kentucky.