Member Experience Associate - MVD/Sales

American Automobile Association; Round Rock (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401k Matching

Health, Dental, Vision Benefits

Paid Time Off

Tuition Reimbursement

Job summary

The American Automobile Association is looking for a Member Experience Associate in Round Rock, Texas, to provide exceptional service to our Members across various branch locations. This full-time on-site role requires delivering services, achieving sales targets, and understanding Member needs.

The ideal candidate will have a strong customer service orientation, sales experience, and be adaptable to various environments. AAA offers great pay, 401k matching, and numerous benefits including health insurance and tuition reimbursement.

Qualifications

• 2-4 years of work experience, preferably in sales.
• Demonstrated success in meeting defined sales standards.
• Current & valid Driver’s License required.

Responsibilities

• Deliver outstanding service to Members and promote AAA products.
• Achieve individual sales targets while supporting branch success.
• Adapt communication style to different Member bases and teams.

Skills

Customer Service

Sales

Technical proficiency

Operational Excellence

Education

High School Diploma/GED

Job description

Why Work For Us?

Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position. 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period. Benefits – Medical, Dental, Vision, wellness program and more. Paid Holidays. Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. Collaborative Environment – AAA will value your contribution to providing exceptional service to our members. Free AAA Classic Membership. AAA Product Discounts. Tuition Reimbursement Program.

Summary

The Member Experience Associate (MEA) is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. MEAs must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.

*This is an on-site role, working full time at our Chandler Branch.*

Essential Functions

• Performs fundamental customer interactions including Member Services and product sales, must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance, including Member Experience, Member Services, Concierge, DMV/MVD, Auto, Travel Insurance Services, and Smart Home Security.
• Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
• Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
• Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

Knowledge and Skills

• Customer Service: Professional and friendly attitude, problem‑solving resolution, ability to quickly adapt to different branch teams and Member bases; agility in modifying communication style to provide high communication effectiveness.
• Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles, active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
• Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches.
• Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end‑to‑end flow to meet objectives; engages in daily activities to meet the larger purpose and goals.

Education & Experience / Licenses & Certification

• Minimum Qualifications: High School Diploma/GED; 2‑4 years of work experience, with at least 1 year in a sales role. Sales experience is required. Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued.
• Preferred Qualifications: Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets; customer service experience; outbound sales experience; MVD (RACF) Certification.
• Must have current & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs.

Working Environment / Minimum Physical Requirements

Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required. Must be flexible with work shifts and able to travel between locations regularly, including Saturdays. Physical requirements include standing, sitting, bending and lifting up to 15 pounds. Approximately 98% of time is spent using a video display terminal. Approximately 50‑80% of time involves a personal computer. May travel by car, plane or other form of transportation to attend business meetings.

About AAA Mountain West Group

AAA Mountain West Group (MWG) serves Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We are a not‑for‑profit, membership‑based organization that has served our Members for over a century, offering legendary roadside assistance, award‑winning insurance products, free travel planning, and new innovations.