Member Experience Assistant Manager (Assistant Branch Manager)

Arise Financial; Peabody (MA); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

401(k) plan with employer match

Generous paid time off

Tuition reimbursement and professional

Job summary

Arise Financial in Peabody, MA is seeking a Member Experience Assistant Manager to lead daily branch operations and deliver outstanding member service. You'll work closely with the Branch Manager to coach a high-performing team and ensure compliance while driving sales and relationship growth.

This full-time role offers competitive pay, a comprehensive benefits package, and opportunities for professional development as the company expands under its new brand.

Qualifications

• Minimum two years in financial services or banking.
• Supervisory or leadership experience preferred.
• Ability to coach, motivate, and develop employees.
• Strong sales and relationship-building to identify member needs.
• Excellent organizational skills and attention to detail.
• Strong communication and professional demeanor.
• Proficiency with Microsoft Office and financial services systems.
• Ability to travel to other branch locations and work weekends.

Responsibilities

• Support day-to-day branch operations with exceptional member service and efficiency.
• Assume Branch Manager responsibilities during absences or other duties.
• Coach, train, and develop branch team members with ongoing feedback.
• Assist with work assignment, resolve routine employee concerns, and contribute to performance evaluations and salary recommendations.
• Process member transactions during peak periods or staffing shortages.
• Support monthly teller audits and periodic vault/cash drawer audits.

Skills

Sales skills

Relationship building

Organizational skills

Communication skills

Problem solving

Proficiency with Microsoft Office

Financial services systems

Education

High School Diploma or equivalent

Tools

Microsoft Office

Banking systems software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Experience Assistant Manager (Assistant Branch Manager)

Full Time Professional Peabody, MA, US

6 days ago Requisition ID: 1117

Salary Range: $62,315.00 To $70,000.00 Annually

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland Federal Credit Union) with a bold vision for the future-one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work
• Competitive pay
• Comprehensive benefits package includinghealth, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Member Experience Assistant Manager (Assistant Branch Manager), you will help lead the daily operations of the branch while delivering exceptional service to our members and supporting the development of a high-performing team. Working closely with the Branch Manager, you'll ensure operational excellence, maintain compliance, coach team members, and foster a positive, member-focused environment. This is an excellent opportunity for an experienced banking professional who is ready to grow their leadership career.

What You'll Do

• Support the day-to-day operations of the branch, ensuring exceptional member service and operational efficiency.
• Assume the responsibilities of the Branch Manager during absences or when they are engaged in other Credit Union responsibilities.
• Assist with supervising, coaching, training, and developing branch team members while providing ongoing performance feedback and support.
• Help assign work, resolve routine employee concerns, and contribute to performance evaluations and salary recommendations.
• Process member transactions as needed, including deposits, withdrawals, check cashing, and consumer and mortgage loan payments during peak periods or staffing shortages.
• Maintain flexibility to support other branch locations and work weekend hours based on business needs.
• Assist with monthly teller audits and perform periodic vault and cash drawer audits in accordance with established procedures.
• Ensure the security and accuracy of cash, negotiable instruments, and cash handling activities while maintaining compliance with internal controls and segregation of duties.
• Support daily balancing and proof activities, ensuring compliance with cash control policies.
• Oversee currency ordering and maintain appropriate cash levels to support branch operations.
• Promote Credit Union products and services while helping create a sales and service culture that meets member needs.

What We're Looking For

• High school diploma or equivalent required.
• Minimum of two years of experience in the financial services or banking industry.
• Previous supervisory, lead, or team leadership experience preferred.
• Demonstrated ability to coach, motivate, and develop employees while fostering a collaborative team environment.
• Strong sales and relationship-building skills with the ability to identify member needs and recommend appropriate financial solutions.
• Excellent organizational skills with strong attention to detail and accuracy.
• Strong communication and interpersonal skills with a professional, member-focused approach.
• Proven problem-solving abilities and sound judgment in handling operational and member service situations.
• Proficiency with Microsoft Office and financial services systems.
• Ability to travel to other branch locations as needed and work a flexible schedule, including weekends.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $62,315 - $70,000 per year , excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.