Member Experience Advisor

Hoosier Hills Credit Union; Bedford (IN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Growth opportunities

Team environment

Job summary

Hoosier Hills Credit Union in Bedford, IN is seeking an Associate Member Advisor to deliver exceptional member service at the Bedford Service Center. This role focuses on accurate transactions, account maintenance, and helping members reach their financial goals within a fast-paced environment.

The position offers a competitive hourly wage ($15.93–$23.90) with a comprehensive benefits package, growth opportunities, and a supportive team committed to community impact.

Qualifications

• 1-3 years of customer-facing experience in banking or financial services.
• Experience in highly regulated service environments preferred.
• Strong accuracy and attention to detail in all tasks.

Responsibilities

• Provide exceptional service aligned with Hoosier Hills Credit Union's mission and Service Promises.
• Forge and maintain strong connections with new and existing members, delivering outstanding service.
• Execute transactions and manage account service requests accurately.
• Perform transaction processing and account maintenance with attention to detail.
• Adhere to security guidelines for transactions and account maintenance; follow BSA/AML regulations.
• Assist with online banking, statements, card activation, wire transfers, and general account maintenance.
• Identify member needs and provide appropriate product recommendations.
• Communicate clearly with supervisors and team members; contribute to planning and improvement.
• Grow and learn through continuous development to enhance team performance.

Skills

Customer service

Attention to detail

Communication

Teamwork

Critical thinking

Problem solving

Professionalism

Education

High school diploma or equivalent

Job description

Hoosier Hills Credit Union in Bedford, IN is seeking an Associate Member Advisor to deliver exceptional member service at the Bedford Service Center. This role focuses on accurate transactions, account maintenance, and helping members reach their financial goals within a fast-paced environment.

The position offers a competitive hourly wage ($15.93–$23.90) with a comprehensive benefits package, growth opportunities, and a supportive team committed to community impact.